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Participant
April 4, 2020
Answered

Crash upon start up

  • April 4, 2020
  • 1 reply
  • 2281 views

Hello, 

I am having challenges with Adobe Illustrator, in the past when this happens I uninstall and reinstall the software (not the most effective use of time). Illustrator gets stuck in a crash loop normally after opening an EPS or EMF from MATLAB, by a crash loop I mean it gives me a send error report straight after opening. Any help on how to break this cycle would be greatly appreciated.

Version: Adobe Illustrator 2020 (24.1.1) installed with Creative Cloud Desktop.
Operating System: Windows 10 Enterprise

Crash Report:

Log Name: Application
Source: Application Error
Date: 5/04/2020 7:46:55 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: --
Description:
Faulting application name: Illustrator.exe, version: 24.1.1.376, time stamp: 0x5e55270a
Faulting module name: PlugPlugOwl.dll, version: 9.4.0.139, time stamp: 0x5e217f26
Exception code: 0xc000041d
Fault offset: 0x0000000000004b3e
Faulting process id: 0x5684
Faulting application start time: 0x01d60aca6f62fe54
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows\PlugPlugOwl.dll
Report Id: 52bcb16a-23ed-4b9c-9b9a-ad1748e09dac
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-04-04T21:46:55.027189300Z" />
<EventRecordID>288919</EventRecordID>
<Channel>Application</Channel>
<Computer>--</Computer>
<Security />
</System>
<EventData>
<Data>Illustrator.exe</Data>
<Data>24.1.1.376</Data>
<Data>5e55270a</Data>
<Data>PlugPlugOwl.dll</Data>
<Data>9.4.0.139</Data>
<Data>5e217f26</Data>
<Data>c000041d</Data>
<Data>0000000000004b3e</Data>
<Data>5684</Data>
<Data>01d60aca6f62fe54</Data>
<Data>C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows\Illustrator.exe</Data>
<Data>C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows\PlugPlugOwl.dll</Data>
<Data>52bcb16a-23ed-4b9c-9b9a-ad1748e09dac</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

This topic has been closed for replies.
Correct answer N-Deering

Is a printer connected?

If not, please set up the Windows PDF printer and try again


Thanks Monika,

My Computer has 4 physical printers connected as well as 3 virtual ones (including Windows PDF printer).

 

As today is now Monday for me I uninstalled and reinstalled Illustrator last night, while I would love to get a better solution than having to do this as it happens surprisingly often. I understand these problems are challenging to diagnose, so I would like to thank you once again for spending the time to help me.

Kind regards,
Nathaniel

1 reply

Monika Gause
Community Expert
Community Expert
April 4, 2020

Does it start when you just launch the application without doubleclicking a file?

Does it crash with every file or just those EPS?

N-DeeringAuthor
Participant
April 4, 2020

Illustrator does open but I am unable to select anything before being presented with a crash report and then Illustrator closing.

Currently, I am unable to open any Illustrator file I can see the file has opened behind the crash report but I am unable to perform any actions.

Thanks for your help.

N-DeeringAuthor
Participant
April 5, 2020

So it does start and then crash before you can open any file?

Or it does crash after you open a file?


Sorry I should clarify, I can open Illustrator but when I click 'create new' or any of my previous files it crashes.