Skip to main content
N
N-Deering
Participant
April 4, 2020
Answered

Crash upon start up

  • April 4, 2020
  • 1 reply
  • 2281 views

Hello, 

I am having challenges with Adobe Illustrator, in the past when this happens I uninstall and reinstall the software (not the most effective use of time). Illustrator gets stuck in a crash loop normally after opening an EPS or EMF from MATLAB, by a crash loop I mean it gives me a send error report straight after opening. Any help on how to break this cycle would be greatly appreciated.

Version: Adobe Illustrator 2020 (24.1.1) installed with Creative Cloud Desktop.
Operating System: Windows 10 Enterprise

Crash Report:

Log Name: Application
Source: Application Error
Date: 5/04/2020 7:46:55 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: --
Description:
Faulting application name: Illustrator.exe, version: 24.1.1.376, time stamp: 0x5e55270a
Faulting module name: PlugPlugOwl.dll, version: 9.4.0.139, time stamp: 0x5e217f26
Exception code: 0xc000041d
Fault offset: 0x0000000000004b3e
Faulting process id: 0x5684
Faulting application start time: 0x01d60aca6f62fe54
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows\PlugPlugOwl.dll
Report Id: 52bcb16a-23ed-4b9c-9b9a-ad1748e09dac
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-04-04T21:46:55.027189300Z" />
<EventRecordID>288919</EventRecordID>
<Channel>Application</Channel>
<Computer>--</Computer>
<Security />
</System>
<EventData>
<Data>Illustrator.exe</Data>
<Data>24.1.1.376</Data>
<Data>5e55270a</Data>
<Data>PlugPlugOwl.dll</Data>
<Data>9.4.0.139</Data>
<Data>5e217f26</Data>
<Data>c000041d</Data>
<Data>0000000000004b3e</Data>
<Data>5684</Data>
<Data>01d60aca6f62fe54</Data>
<Data>C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows\Illustrator.exe</Data>
<Data>C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows\PlugPlugOwl.dll</Data>
<Data>52bcb16a-23ed-4b9c-9b9a-ad1748e09dac</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

This topic has been closed for replies.
Correct answer N-Deering

Is a printer connected?

If not, please set up the Windows PDF printer and try again


Thanks Monika,

My Computer has 4 physical printers connected as well as 3 virtual ones (including Windows PDF printer).

 

As today is now Monday for me I uninstalled and reinstalled Illustrator last night, while I would love to get a better solution than having to do this as it happens surprisingly often. I understand these problems are challenging to diagnose, so I would like to thank you once again for spending the time to help me.

Kind regards,
Nathaniel

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
April 4, 2020

Does it start when you just launch the application without doubleclicking a file?

Does it crash with every file or just those EPS?

N
N-DeeringAuthor
Participant
April 4, 2020

Illustrator does open but I am unable to select anything before being presented with a crash report and then Illustrator closing.

Currently, I am unable to open any Illustrator file I can see the file has opened behind the crash report but I am unable to perform any actions.

Thanks for your help.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
April 5, 2020

Thanks Monika,

My Computer has 4 physical printers connected as well as 3 virtual ones (including Windows PDF printer).

 

As today is now Monday for me I uninstalled and reinstalled Illustrator last night, while I would love to get a better solution than having to do this as it happens surprisingly often. I understand these problems are challenging to diagnose, so I would like to thank you once again for spending the time to help me.

Kind regards,
Nathaniel


So reinstalling solved the problem?

You could try and reset the preferences instead.

 

The thing with the printers is that Illustrator checks on the printer everytime you open or save a file. If it can't find a printer or can't decide which one to use or pings one that isn't available, then it usually crashes. Making the PDF printer the default printer provides Illustrator with a printer that is available all the time.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices