what is going on with this update, after adding in custom brushes this thing just keeps crashing today was the worst. I lost 4 hours worth of work, yes I backed it up, yes the recovery file opened and guess what. IT CRASHED, then bam everything was lost, like bro what is going on. I do everything right back everything up I was even saving the file as I went but guess what "sorry file can not save" crash. I have a macbook pro M1 MAX 32gb of ram 2tb ssd, trust me when I'm wokring on these files it no issue at all, saving however omg. FIX THIS APP BRO
We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3XcCRNj) and checking if they help? If the problem persists, kindly share the brushes that you are using by uploading them to Dropbox/Google Drive/etc. and sharing a public link here.
Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. The steps are shared here: (https://adobe.ly/478Nl53). We appreciate your time and patience in helping us resolve this issue.
The thing is i tried all the steps and done them correctly, I also kep my .aid files and folders in the hopes I can get these files back. As for all the gernal stuff trust me I did it all step by step. I had never had this issue prior to the past 2 dates, its horrible
So this only happened after adding custom brushes?
Maybe you can show screenshots of the brushes and your artwork? Brushes can have a heavy impact. They are not by any chance stipple brushes? And your artwork is quite large?
these are the design lost before crash, took screen shots to send off for review, mainly custom line work for technicals and graphics, as well as some imporated images 2k by 2k 220dpi, also as I work no wheel of death and no slow down loading files. this computer will handel everything but this update lol
The thing is, I used these brushes for three years, and I made the brush pack myself. It wasn’t until this update that these brushes started causing headaches. They also randomly fail to save, showing errors like "Error while trying to save" or "Unable to save PDF due to error." I have an old laptop running an older version of the software, which works fine. That laptop has 16GB of RAM and only 500GB of storage.
Here is the link of one of the pdfs that have a hard time saving as .ai files for some reason, as well as the brush for .ai I also put in the .aid file if your able to open it on your end as MAC wont let me open this file
The gemstones in your brushes are huge. At which stroke width are you using them? The resolution of the raster images in the brushes could get (unnecessarily) gigantic.
When I use "Scatter brush 6" with 0.05 pt stroke weight, the single gemstones are 20 mm wide and each gemstone image has 8500 ppi.
Can you save the files when you don't save them PDF compatible? What happens when you turn off Save in background in the preferences?
Thanks for your patience. Would you mind also sharing the custom brushes (ABR) that you're having trouble with and the crash report (https://adobe.ly/4cPgcwB) after saving them to Dropbox/Google Drive/etc. and sharing a public link to it here? We appreciate your time and patience in helping us resolve this issue.
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