Crash when using brushes - Illustrator 28.7.1 on macOS

Forum|Forum|1 year ago
September 3, 2024
2 replies
2337 views

what is going on with this update, after adding in custom brushes this thing just keeps crashing today was the worst. I lost 4 hours worth of work, yes I backed it up, yes the recovery file opened and guess what. IT CRASHED, then bam everything was lost, like bro what is going on. I do everything right back everything up I was even saving the file as I went but guess what "sorry file can not save" crash. I have a macbook pro M1 MAX 32gb of ram 2tb ssd, trust me when I'm wokring on these files it no issue at all, saving however omg. FIX THIS APP BRO

Note: Renamed by Mod

This topic has been closed for replies.

Monika Gause

Community Expert

So this only happened after adding custom brushes?

Maybe you can show screenshots of the brushes and your artwork? Brushes can have a heavy impact. They are not by any chance stipple brushes? And your artwork is quite large?

W

Wilson5C0AAuthor

Participating Frequently

these are the design lost before crash, took screen shots to send off for review, mainly custom line work for technicals and graphics, as well as some imporated images 2k by 2k 220dpi, also as I work no wheel of death and no slow down loading files. this computer will handel everything but this update lol

Monika Gause

Community Expert

I would analyze the brush.

It could be just too much for your computer (or maybe even anyone's computer)

Anubhav M

Community Manager

Hello @Wilson5C0A,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3XcCRNj) and checking if they help? If the problem persists, kindly share the brushes that you are using by uploading them to Dropbox/Google Drive/etc. and sharing a public link here.

Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. The steps are shared here: (https://adobe.ly/478Nl53). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

W

Wilson5C0AAuthor

Participating Frequently

The thing is i tried all the steps and done them correctly, I also kep my .aid files and folders in the hopes I can get these files back. As for all the gernal stuff trust me I did it all step by step. I had never had this issue prior to the past 2 dates, its horrible

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded