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Crash when using brushes - Illustrator 28.7.1 on macOS

New Here ,
Sep 03, 2024 Sep 03, 2024

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what is going on with this update, after adding in custom brushes this thing just keeps crashing today was the worst. I lost 4 hours worth of work, yes I backed it up, yes the recovery file opened and guess what. IT CRASHED, then bam everything was lost, like bro what is going on. I do everything right back everything up I was even saving the file as I went but guess what "sorry file can not save" crash. I have a macbook pro M1 MAX 32gb of ram 2tb ssd, trust me when I'm wokring on these files it no issue at all, saving however omg. FIX THIS APP BRO 

 

Note: Renamed by Mod

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Bug , Performance

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Adobe Employee ,
Sep 03, 2024 Sep 03, 2024

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Hello @Wilson5C0A,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3XcCRNj) and checking if they help? If the problem persists, kindly share the brushes that you are using by uploading them to Dropbox/Google Drive/etc. and sharing a public link here.

Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. The steps are shared here: (https://adobe.ly/478Nl53). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

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New Here ,
Sep 03, 2024 Sep 03, 2024

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The thing is i tried all the steps and done them correctly, I also kep my .aid files and folders in the hopes I can get these files back. As for all the gernal stuff trust me I did it all step by step. I had never had this issue prior to the past 2 dates, its horrible

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Community Expert ,
Sep 03, 2024 Sep 03, 2024

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So this only happened after adding custom brushes?

 

Maybe you can show screenshots of the brushes and your artwork? Brushes can have a heavy impact. They are not by any chance stipple brushes? And your artwork is quite large?

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New Here ,
Sep 03, 2024 Sep 03, 2024

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these are the design lost before crash, took screen shots to send off for review, mainly custom line work for technicals and graphics, as well as some imporated images 2k by 2k 220dpi, also as I work no wheel of death and no slow down loading files. this computer will handel everything but this update lol 

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Community Expert ,
Sep 03, 2024 Sep 03, 2024

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I would analyze the brush. 

It could be just too much for your computer (or maybe even anyone's computer)

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New Here ,
Sep 03, 2024 Sep 03, 2024

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The thing is, I used these brushes for three years, and I made the brush pack myself. It wasn’t until this update that these brushes started causing headaches. They also randomly fail to save, showing errors like "Error while trying to save" or "Unable to save PDF due to error." I have an old laptop running an older version of the software, which works fine. That laptop has 16GB of RAM and only 500GB of storage. 

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Community Expert ,
Sep 03, 2024 Sep 03, 2024

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Please share the brushes.

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New Here ,
Sep 03, 2024 Sep 03, 2024

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https://drive.google.com/drive/folders/1I2iRX3YH1Of4YgyvEwgo6k7c-FdMHhVS?usp=share_link 

 

Here is the link of one of the pdfs that have a hard time saving as .ai files for some reason, as well as the brush for .ai I also put in the .aid file if your able to open it on your end as MAC wont let me open this file 

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Adobe Employee ,
Sep 04, 2024 Sep 04, 2024

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Hello @Wilson5C0A,

Thanks for sharing the files. Kindly allow me some time to check this with the team.

Anubhav

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Community Expert ,
Sep 04, 2024 Sep 04, 2024

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The gemstones in your brushes are huge. At which stroke width are you using them? The resolution of the raster images in the brushes could get (unnecessarily) gigantic.

 

When I use "Scatter brush 6" with 0.05 pt stroke weight, the single gemstones are 20 mm wide and each gemstone image has 8500 ppi.

 

Can you save the files when you don't save them PDF compatible? What happens when you turn off Save in background in the preferences?

How large are your files?

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New Here ,
Sep 05, 2024 Sep 05, 2024

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My file sizes are no larger 50-100 megabites 

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Adobe Employee ,
Sep 05, 2024 Sep 05, 2024

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Hello @Wilson5C0A,

Thanks for your patience. Would you mind also sharing the custom brushes (ABR) that you're having trouble with and the crash report (https://adobe.ly/4cPgcwB) after saving them to Dropbox/Google Drive/etc. and sharing a public link to it here? We appreciate your time and patience in helping us resolve this issue. 


Looking forward to hearing from you.

Anubhav

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Adobe Employee ,
Sep 03, 2024 Sep 03, 2024

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Hi @Wilson5C0A

 

Sorry to hear about the crashes. I understand how frustrating that can be. As Monika mentioned, please share the brushes you’re trying to add.

Additionally, if the issue is specific to a particular file, please share the .ai files via DM.

 

Regards,

Srishti

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