Crash when working with specific pattern design files - Illustrator on Windows

[Danny Boy34122693pwro]

Hi, I am new to Adobe products. My girlfriend has been using my gaming computer for photoshop and illustrator. She is a patterns designer and creates repeat patterns within adobe illustrator, using swatches. For some reason a specific file when opened and upon any movement within the file. It crashes, (not responding) it takes about 60 seconds to unfreeze and then if you move again it will freeze again and again. The file size is only 11MB, where a different file we can open is 20MB and works perfectly fine. The program is using my 4090 GPU but the crashing also happens when intel graphics is being used. My PC - 4090 RTX Gigabyte GPU 64Gb Ram CPU - 19 13900K Z790 Aorus Elite AX Motherboard

[Anubhav M]

Hello @Danny Boy34122693pwro,

I'm sorry to hear about the trouble you're having. Is this happening with just some files? If yes, could you please try copying all the layers/objects to a new file to see if that resolves the problem? If the issue persists, please share a public link to a sample file by uploading it to Dropbox, Google Drive, etc., along with a screen recording of the problem (https://adobe.ly/3AQVP4M) so we can investigate further on our end.

Looking forward to your response.

Thanks,
Anubhav