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Crash while working on Illustrator 27.3.1 - Windows

Forum|Forum|3 years ago
March 5, 2023
5 replies
2086 views

My Adobe Illustrator keeps crashing for no reason. I can even so something as silly as "click a dot" and it crashes. It gives no message, it just closes itself. I have the latest version (27.3.1). I can't work with this.

I got an Asus TUF Dash F15, plenty RAM, i7, 122 GB free space. My GeForce Drivers are ver. 531.18.

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Correct answer 1gabx

Going to Preferences > Devices > Unchecking "Enable Wacom", 'fixed' the issue.

M

mher28176333vfji

Participant

I've been having the same issue. It has started crashing in the last few days for no apparent reasob.

Monika Gause

Community Expert

@mher28176333vfji schrieb:

I've been having the same issue. It has started crashing in the last few days for no apparent reasob.

Please create a new thread and tell us exactly:

your system

your version of Illustrator

any third party plugins

Your hardware setup

What you are doing when the crash happens

Where the files are stored

What's in the files

Anubhav M

Community Manager

Hello @1gabx, @Jose5EDF18007620,

We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2) to see if it resolves the issue. If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

Looking forward to your response.

Thanks,

Anubhav

1

1gabxAuthorCorrect answer

Participant

Going to Preferences > Devices > Unchecking "Enable Wacom", 'fixed' the issue.

Spooky Moose

Participant

Unchecking the Devices box in preferences also worked for me. What I'm hyper annoyed about now is that I let a customer care person take control of my PC and then my workspaces got fried when they reinstalled. All my workspaces are saved in my app data folder but for some reason I can't load them or import them or anything.

J

Jose5EDF18007620

Participant

the same thing happens to me, I have updated everything and I have not been able to work on anything, I have changed illustrator versions and it continues to close by itself IT'S SO FRUSTRATING IT MAKES YOU WANT TO UNSUBSCRIBE

Monika Gause

Community Expert

Please contact Customer Care and let them take a look into it.

1

1gabxAuthor

Participant

Now I'm trying NVIDIA Studio Drivers 528.49, and it keeps closing itself a few minutes after opening it. I don't even need to be doing anything at all.

Monika Gause

Community Expert

Gaming drivers or studio drivers?

What else did you already try? Resetting the preferences?

Can you try and launch into Safe Mode and see if it works then?

1

1gabxAuthor

Participant

I tried both drivers, Gamer and Studio, the latest. I also have all other drivers updated (Windows, Wacom, etc.). Likewise, I also tried uninstalling and reinstalling. It just keeps closing itself randomly.

Monika Gause

Community Expert

Please contact Cutomer Care: https://helpx.adobe.com/contact.html

They can login to your syastem to check this out. You need to be logge into your Adobe ID and disable any popup blockers and then the chat is in the bottom right of the page.

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