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Crashing

New Here ,
Mar 22, 2023 Mar 22, 2023

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Since a short time Illustrator keeps on crashing every time.

I created a simple logo, nothing more and it crashes.

 

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Performance

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correct answers 1 Correct answer

Adobe Employee , Mar 30, 2023 Mar 30, 2023

Hello @Leo2787821914pe,

 

We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2) to see if it resolves the issue. Also, if you are using a Windows computer and have Antivirus software enabled, kindly try adding the Adobe applications to the exclusion list or disabling the Antivirus software temporarily to check if it helps.

If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html

...

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LEGEND ,
Mar 22, 2023 Mar 22, 2023

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Without any system info and possibly an actual crash log nobody can tell you much. since it's most likely GPU related, check the hardware acceleration preferences, update your graphics driver and/ or switch to software only previews.

 

Mylenium

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Adobe Employee ,
Mar 30, 2023 Mar 30, 2023

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Hello @Leo2787821914pe,

 

We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2) to see if it resolves the issue. Also, if you are using a Windows computer and have Antivirus software enabled, kindly try adding the Adobe applications to the exclusion list or disabling the Antivirus software temporarily to check if it helps.

If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

 

Looking forward to your response.

 

Thanks,
Anubhav

 

Note: Marking correct for visibility.

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