Create outlines greyed out for a particular font in Illustrator CC on macOS Mojave

[Kellysingleton]

I am trying to create outlines in AI CC for our purchased font, however, the create outlines is greyed out. I have tried to copy and paste to new document (but I cannot re-type because it is part of a logo). I have done it before with stock and computer fonts, but I can't outline with this particular purchased font.  I am approaching a deadline to get this to my printer. I am running on macOS Mojave 10.14.4.

TIA.

{Renamed by MOD}

[Monika Gause]

Are you sure that the text isn't already outlined?

[Kellysingleton]

I am pretty sure. When I tried it on another document with the same font, using random letters, it still is greyed out

[Ton Frederiks]

Did you select the text with the Selection Tool or with the Type Tool?

[Kellysingleton]

Selection tool

[Ton Frederiks]

Then it should be a fully editable object, is that correct?

[Kellysingleton]

yes

[Ton Frederiks]

What is the name of the font?

[Kellysingleton]

Sakkal Majela

[Monika Gause]

Does it work when you select the text and then Object > Flatten transparency (check the option "Outline text")

[federico platon]

I think that the name and format of the font should not be part of the question, as it becomes instead a guessing game.

[Kellysingleton]

Sakkal Majela - Bold

[federico platon]

Thanks. I have downloaded a free version it from FontZone, installed and used in Ai.

Then I have created outlines, selcting the item (Selection tool) and pressed Ctrl (Cmd in MAc)+Shift+O and it works, press Ctrl/Cmd+Y to select it and just see the contour not the fill.

[Srishti Bali]

Hi Kelly,

Sorry to hear about this. There must be some setting applied from the manufacture of the font. I would request if you can try reaching them back and check if they can help or if they can suggest any workaround.

Regards,

Srishti