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jprice79
Participant
April 16, 2018
Answered

Create outlines shortcut not working.

  • April 16, 2018
  • 4 replies
  • 13506 views

Hello,

So I loaded up Illustrator this afternoon and the create outlines shortcut has stopped working. Every other shortcut works. Ungroup, group, copy/paste etc. Everything else works. Ctrl+shift+O doesn't. Ctrl+Shift+ other buttons work too.  I've checked the preferences to make sure it didn't get unbound somehow and it hasn't. I've restarted my computer, I've updated AI CC and nothing will work. The menu route does work, but that takes too long. I'm selecting the type via the selection tool, not the text tool.

I've tried everything short of reinstalling it. Does anyone else have this issue?

    This topic has been closed for replies.
    Correct answer Monika Gause

    same.


      schrieb

    same.

    Please see:

    Re: Ctrl + Shift + O shortcut (Create Outlines) doesn't work.

    4 replies

    B
    briank1887943
    Participant
    June 6, 2018

    Hello, I'm having this issue as well in my office. There are 10 users on the exact same hardware, but two of them can't use the outline shortcut. I have tried updating & removing drivers, uninstalling/reinstalling illustrator, removing preferences and re-adding, and editing the shortcuts in the edit > shortcuts menu. I too can't even enter ctrl - shift - O into the shortcut editor, it stays blank. When I do a major uninstall of either drivers or Illustrator the ctrl - shift - O works for the very first outline but then stops working again.

    Everyone is on Windows 10 with Radeon R7 450 GPU

    Please help!

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    August 7, 2018

    Hi Brian,

    Sorry to hear about this. As you have already tried all the steps mentioned above, I would suggest you to contact our support team at Contact Customer Care for live troubleshooting.

    Regards,

    Srishti

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    August 7, 2018

    Obviously the issue is caused by a Radeon driver:

    Re: Ctrl + Shift + O shortcut (Create Outlines) doesn't work.

    oscarturo20
    oscarturo20
    Participant
    May 22, 2018

    Hi everyone, same problem here, but in my case, it happened when I installed Wacom Intuos Draw, everything else in Adobe Illustrator it's working fine. I need help!

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    April 16, 2018

    Any apps recently get installed, or have you recently experienced any suspicious activity from a website.

    Can you do a system restore back to a date when this worked? Reset the cookies in your browser, under the privacy tab for most web browsers.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    April 16, 2018

    Check Edit > Shortcuts. Maybe reapply the shortcut.

    C
    Cassidy, JSBP
    Participating Frequently
    May 7, 2018

    I'm having the same problem.

    Oddly enough, going into this and trying to re-apply SHIFT + CTRL + O, it also doesn't recognize the keystrokes there. I ended up having to change it to SHIFT + CTRL + Q in order for it to use a recognizable keystroke. Bizarre bug.

    - Cassidy, J&S Art Department
    C
    clarkew23492000
    Participant
    August 8, 2018

    same.

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