Creating "New Document" not working

[genoi11386687]

Hi!

I came in this morning and saw a few apps were updated. I opened my Illustrator and opened a few files i was working on yesterday with no problems.  Then i tried to create a new document and for the 5th time (after full restart on program and computer itself), i am just getting a spinning wheel.

I just tried to turn on and off the Use legacy "New File" interface and same problem.

I have been force quitting the program all morning and can't find a fix.  HELP!!!

Adobe Illustrator Version: 23.0.3
Platform: iMac macOS High Sierra Version 10.13.6

Thanks
Geno

[Monika Gause]

Does it get better when you disconnect from the internet?

[genoi11386687 · Accepted solution]

No I didn't.   Just tried resetting the preferences (Shift, Alt and Command while restarting Illustrator) and so far it seems to have fixed the issue. Have to setup all my preferences again but it's opening new documents  

If any changes... will update here.
Geno