Creative Cloud libraries glitches every 5 seconds

Forum|Forum|3 years ago
July 21, 2022
1 reply
596 views

Is anyone else getting this error? So sick of restarting this glitchy program. Time to find something that sucks less than Adobe. It used to be so good, and I'm SO done at this point.

Bug

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Correct answer Anubhav M

Hello @lyndsih6198524,

Sorry to hear about this experience. I would request to try the steps shared below and share your observations:

Quit all Adobe applications.
Use the Creative Cloud Cleaner Tool to remove the Creative Cloud Desktop app, CoreSync, and CC Library.
Download the Creative Cloud Desktop application.
Re-launch Illustrator

Looking forward to hearing from you.

Thanks,

Anubhav

Bill Silbert

Community Expert

In order to help can you please provide the version of Illustrator and what operating system that you are using? Please also report as to what you were doing when the problem occurred. Does it always happen during a particular operation? Or does it occur randomly? Please give details.

L

lyndsih6198524Author

Participant

Illustrator is fully up to date v 26.3.1. Windows 11. When I restart the
program, the libraries are available on the first file I work on. However
when I open any new file, the libraries are no longer available.

--
Lyndsi Pratt

Anubhav M

Correct answer

Community Manager

Hello @lyndsih6198524,

Sorry to hear about this experience. I would request to try the steps shared below and share your observations:

Quit all Adobe applications.
Use the Creative Cloud Cleaner Tool to remove the Creative Cloud Desktop app, CoreSync, and CC Library.
Download the Creative Cloud Desktop application.
Re-launch Illustrator

Looking forward to hearing from you.

Thanks,

Anubhav

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