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default0s6pjpzu9761
Known Participant
June 3, 2024
Question

Creative cloud not showing new updates

  • June 3, 2024
  • 1 reply
  • 469 views

Hi All,

My current version of Illy is 28 but should be 28.5

Creative Cloud says Illy is up to date.

How do I fix?

 

Thanks

Mike

This topic has been closed for replies.

1 reply

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
June 3, 2024

Did you try logging out of the CC app, restart your machine and log in again?

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default0s6pjpzu9761Author
Known Participant
June 3, 2024

Hi Tom,

Sign out is greyed out.  maybe thats a clue?

So I shut down computer without signing out.

After restarting computer i opened CC app and im signed in .

Updates still showing the same.

 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
June 5, 2024

There is a Quit Creative Cloud, but restarting should do it.

Maybe this forum can help you better:

https://community.adobe.com/t5/creative-cloud-desktop/ct-p/ct-creative-cloud-desktop?page=1&sort=latest_replies&lang=all&tabid=all

 


Hello @default0s6pjpzu9761,

Sorry to hear about your experience. I hope Ton's suggestions helped resolve the problem. If not, kindly try the following steps to see if it helps:

 

  • Close all Adobe applications
  • Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/4bNHvrc)
  • Reinstall the Creative Cloud Desktop application (https://adobe.ly/3yQ8Ies)
  • Relaunch Illustrator


Looking forward to hearing from you.

 

Thanks,

Anubhav

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