I'm using Illustrator CS5 on Mac OS 10.11.6 on a MacBook Air 13". Every time I quit, after about 5 seconds I get a message that Adobe Illustrator has quit unexpectedly.Things that may be relevant:This also happens with Photoshop CS5I have Illustrator CC 2015.3 also installed on this machineI have Photoshop CC 2017 also installed on this machineI have saved the crash logs but I don't know how to interpret them. Any help is greatly appreciated!

Inspiring

Answered

CS5 "quits unexpectedly" every time I manually quit

Forum|Forum|8 years ago
January 30, 2017
5 replies
17804 views

I'm using Illustrator CS5 on Mac OS 10.11.6 on a MacBook Air 13". Every time I quit, after about 5 seconds I get a message that Adobe Illustrator has quit unexpectedly.

Things that may be relevant:

This also happens with Photoshop CS5
I have Illustrator CC 2015.3 also installed on this machine
I have Photoshop CC 2017 also installed on this machine

I have saved the crash logs but I don't know how to interpret them. Any help is greatly appreciated!

This topic has been closed for replies.

Correct answer CherylGraham

You may count yourself lucky to have it work apart from the quitting issue, and try to live with that.

Perhaps. I loathe the cursors in CS6 and above, so I'm clinging to CS5 for as long as I can!

I found this:

http://capitalmacservice.com/possible-fix-for-mac-adobe-illustrator-cs5-crash-on-exit/

What do you think?

M

marnixava

Participant

The instructions at http://capitalmacservice.com/possible-fix-for-mac-adobe-illustrator-cs5-crash-on-exit/ worked for me, 2018-10-04. But how long will those instructions be there? For future reference, below are the terminal shell commands which I think would do the same thing. If the other instructions disappear, you can try these. Make sure none of your Adobe products are running, then run the following two commands. The lines may be folded over here, but each one starts with "sudo". Enter each as a single line. You may be asked for your password.

sudo mv "~/Library/Application Support/Adobe/CS5ServiceManager" "~/Library/Application Support/Adobe/CS5ServiceManager.bak"

sudo mv "/Library/Application Support/Adobe/CS5ServiceManager" "/Library/Application Support/Adobe/CS5ServiceManager.bak"

Jacob Bugge

Community Expert

Thank you for sharing, marnixava.

W

WASingle

Participant

I was having the same problem with InDesign CS5. It worked for InDesign too. Thanks.

Jacob Bugge

Community Expert

Cheryl,

You may count yourself lucky to have it work apart from the quitting issue, and try to live with that.

CherylGrahamAuthorCorrect answer

Inspiring

You may count yourself lucky to have it work apart from the quitting issue, and try to live with that.

Perhaps. I loathe the cursors in CS6 and above, so I'm clinging to CS5 for as long as I can!

I found this:

http://capitalmacservice.com/possible-fix-for-mac-adobe-illustrator-cs5-crash-on-exit/

What do you think?

Larry G. Schneider

Community Expert

Can't hurt to try. If I recall correctly it has worked before for some prople.

Larry G. Schneider

Community Expert

This means you have a permission problem. Try having the OS reset the permissions for your user account (you can also try making a new user account and try opening from there as a check).

CherylGrahamAuthor

Inspiring

@Mike I downloaded the path but could not install it because it was damaged. Tried downloading multiple times with different browsers and even tried the 15.01 patch. Same message: