Cursor doesn't show the currently selected tool

New Here ,
Aug 17, 2022 Aug 17, 2022

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Since the last update my cursor isn't showing the selected tool (just now I was using the pen tool, but the cursor was showing the hand tool) and was hoping this latest update I ionstalled today would fix it, but no. Restarting my computer and/or reinstalling Illustrator doens't fix it. Well, reinstalling Illustrator fixed it for about an hour, but then it went right back to it. 

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correct answers 1 Correct answer

Adobe Employee , Aug 24, 2022 Aug 24, 2022

Hello 

 

Sorry to hear about this experience and for the late response. I hope the problem is resolved by now. If not, kindly try the suggestions shared in this community post (https://community.adobe.com/t5/illustrator-discussions/illustrator-gets-stuck-on-hand-tool/m-p/2055293) and check if it helps.

 

Also, if your computer is running macOS, try disabling Dictation and share your observations.

 

Looking forward to your response.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

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Community Expert ,
Aug 17, 2022 Aug 17, 2022

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Is it always the hand tool? there should be some threads about it and there is this: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/39547726-illust... 

 

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Community Expert ,
Aug 17, 2022 Aug 17, 2022

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What version of OS & Illustrator are you using? Make sure they are compatible with each other.

Illustrator system requirements

 

Use the Creative Cloud Cleaner to fully remove your app & prefs then reinstall, as it sounds like a corrupted pref.

 

Update any Illustrator plug ins.

 

 

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Adobe Employee ,
Aug 24, 2022 Aug 24, 2022

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Hello 

 

Sorry to hear about this experience and for the late response. I hope the problem is resolved by now. If not, kindly try the suggestions shared in this community post (https://community.adobe.com/t5/illustrator-discussions/illustrator-gets-stuck-on-hand-tool/m-p/20552...) and check if it helps.

 

Also, if your computer is running macOS, try disabling Dictation and share your observations.

 

Looking forward to your response.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

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