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M
Micke_be
Inspiring
September 10, 2016
Answered

Cursor flickers and deselects menues

  • September 10, 2016
  • 16 replies
  • 13441 views

Hi, I'm using Illustrator CC 2015.3 on a Surface Pro 3 with Windows 10 and every time I start it up the cursor begins (and never ends) flickering it's loading state. I also cannot open menues (they immediately close) or use shortcuts. The program seems to be pulling most of my CPU in this idle state, and the cursor continues flickering when using other programs aswell (such as this browser window). Bug does not appear in any other CC application, but renders Illustrator more or less unresponsive.

Have tried uninstalling Wacom drivers, running as admin, resetting preferences, clean uninstalling (AdobeCreateiveCloudCleanerTool) and re-installing. Also tried the new 2017 Beta with same results.

This topic has been closed for replies.
Correct answer Om Nath Jha

Hi all,

This issue was reported and we found that it is due to an adware called Webcom. Please follow these steps to fix it:

1) Close all Adobe applications and confirm from task manager if all the applications and processes related to Adobe are closed.
2) Click notification area and check if there is any application like webcom, if yes please right click and exit.
3) Open programs and features from control panel and uninstall webcom adware from lavasoft.
4) Relaunch Illustrator and check.

Please feel free to revert if issue still persists.

Regards,

Om

16 replies

N
Natesroom
Known Participant
November 8, 2018

This is now happening to me after installing 2019 v23 Update. I have updated with a v23.0.1 Hotfix and that has not solved it. It is happening to about a dozen computers in my office alone. V22 Illustrator 2018 works perfectly in our office.

Om Nath Jha
Om Nath JhaCorrect answer
Legend
May 26, 2017

Hi all,

This issue was reported and we found that it is due to an adware called Webcom. Please follow these steps to fix it:

1) Close all Adobe applications and confirm from task manager if all the applications and processes related to Adobe are closed.
2) Click notification area and check if there is any application like webcom, if yes please right click and exit.
3) Open programs and features from control panel and uninstall webcom adware from lavasoft.
4) Relaunch Illustrator and check.

Please feel free to revert if issue still persists.

Regards,

Om

    R
    reedhols
    Participant
    June 5, 2017

    Thanks Om, it fixed the flickering cursor problem but now it shows CANT error message. Is it anyway that I can fix this too.

    Regards

    Bahar

    R
    reedhols
    Participant
    June 5, 2017

    The problem is fixed by uninstall & installing the program.

    Thanks anyway

    garys80178129
    garys80178129
    Participant
    May 22, 2017

    I tried everything on all the lists, the closest I was able to get was to delete the icudtl.dat file as stated above. But this did not let me create new files and I didn't have access to certain palettes. Customer support entered this in the command line:
    netsh winsock reset

    and everything worked perfectly -- no hacks. Windows 10 CC 2017. ymmv.

    D
    davidp53340147
    Participating Frequently
    February 17, 2017

    I have the same issue. I have all current Adobe software, Drivers for my Wacom and two monitors. For me it flickers really bad with the mouse and my Wacom in ALL my Adobe CC 2017 suite, almost to the point of not being able to use the programs. I've tried everything and it never gets any better. This has been a known issue for Adobe for at least the last six years, and I have never seen Adobe make any comments, recommendations or address this in any way. Seems the just don't give a S..T! I'm on a new MAC with 27" iMac, fully loaded. It's becoming a deal breaker and I was an Adobe Beta tester in 95'-98'. They simply have the market, and no longer care if their products work anymore. Very sad. It took seven years of bitching to get Adobe to add the rubber band feature to AI. When I first contacted them, they told me their research said I didn't really need it. I checked the forums and there were Thousands of people requesting it. I guess their idea of research is to ask the programer sitting next to them if it would take more than 10 min to add it, and if it did, they just say screw it. I have loved Adobe sense 94' and that love is beginning to fade. For the first time I'm looking at other software companies. Adobe should actually care or they are ripe for someone to take their market. No one is to big to lose their market share.

    M
    MLDerksen
    Participant
    November 30, 2016

    Hi, I had the same problem with Illustrator CC 2017 and even Photoshop CC 2017 didn't start at all. Today I downloaded free AdwCleaner from Malwarebytes and did a complete system scan. It found 58 potential threats, all related to "Lavasoft Web Companion". I deleted all files and registry entries and Yes! – all Adobe apps are starting as usual. I restored the icudtl.dat in the Illustrator folder and everything is working fine! Hope this helps.

      L
      LoneStorgaardDesign
      Participant
      November 30, 2016

      works for me too :-) thanks

      J
      jungerpadawan
      Participant
      January 17, 2017

      Had the same issue --> AdwCleaner from Malwarebytes works fine!

      Animat
      Animat
      Participant
      October 23, 2016

      Didn't work for me either. I've tried almost everything. I evwn used Adobe cloud cleaner. Deleted and reinstalled all the apps. Didn't work.

      I suspect that the problem lies within Windows insider builds. Did a Windows re-fresh. Installed Illustrator and it works fine now.

      However, I hope there is another way to fix this issue without re-installing Windows...

      Gud luck guys!

      Toby Canning
      Toby Canning
      Participant
      November 3, 2016

      how did you do a windows refresh? thanks

      M
      Micke_beAuthor
      Inspiring
      November 3, 2016

      Depends on your Windows version, if you've got 10, hit the Windows key (if other than win10, press F3) and type "refresh" or "restore". The procedure "Refresh your PC without affecting your files" worked fine for me. Then I had to reinstall all my programs, of course.

      jenp73
      jenp73
      Participant
      October 22, 2016

      Did not work for me. . .

      J
      JustDiana
      Participant
      October 14, 2016

      Hi everyone,

      I just contacted the support through chat and the situation is now fixed using a different method. I have Windows 10 and the Illustrator 15.3 version. No scary pop ups for me, acts normal again. Here is the chat transcript, sorry its long. The rep kept giving me very short instructions:


      Darakhshan: May I Know  which version of Illustrator you are using ?
      Diana Da Silva: the most recent 15.3
      Darakhshan: ok
      Darakhshan: please close Illustrator
      Diana Da Silva: its closed
      Darakhshan: are you using mac or windows ?
      Diana Da Silva: windows
       Darakhshan: please choose c drive
      Darakhshan: choose program files
       Darakhshan: C:\Program Files\Adobe\Adobe Illustrator CC 2015.3\CEP\extensions
      Darakhshan: please go to  above location
      Diana Da Silva: yup
      Darakhshan: in extentions folder choose co.adobe.svgwriter and com.adobe.experimentations
      Diana Da Silva: k
      Darakhshan: delete these two files
      Diana Da Silva: the entire folders?
      Darakhshan: yes , delete both folders
      Diana Da Silva: ok both are deleted
      Darakhshan: at the top where it shows the path
      Darakhshan: type %appdata%
      Diana Da Silva: k
      Darakhshan: open Roaming.
      Darakhshan: > Go to Adobe> rename illustrator20setting > rename Illustrator20settings.old
      Diana Da Silva: k
      Darakhshan: did you rename it
      Diana Da Silva: yup I renamed the folder
      Darakhshan: ok
      Darakhshan: do you see any folder named as adobe Illustrator
      Diana Da Silva: just adobe illustrator, yes I do
      Darakhshan: please rename that folder
      Diana Da Silva: add old to the end of that one as well?
      Darakhshan: yes
      Diana Da Silva: ok I have done that
      Darakhshan: please launch Illustrator
      Diana Da Silva: Its fixed!
      Diana Da Silva: awesome thank you so much that was driving me nuts!
      Darakhshan: great
      Darakhshan: you are welcome
      Darakhshan:
      Darakhshan: Is there anything else I can help you with?
      Diana Da Silva: Nope that's it. Have a great day!

        T
        thesignpost
        Participating Frequently
        October 14, 2016

        Nope, it didnt work for me. I opened illustrator, it was fine. I opened a file, the same freaking flickering.

          J
          JustDiana
          Participant
          October 14, 2016

          Yup, I take it back. It worked for me to change the settings for a new file which it didn't let me do before then went back to being screwy when I tried to work the file. Ugh, so annoying.

            M
            MarcinKrzyzaniak
            Participating Frequently
            October 14, 2016

            Same here, but i will not perform a scarry experiments as long as previous version (cc 2014) works fine for me. But still it would be nice to have an fix i have a lot of files save only as pdf's by the 15.3 version and older version can't read properly that files.

            T
            thesignpost
            Participating Frequently
            October 12, 2016

            Yep, just after the windows 10 update, have the same issue. Lets go ADOBE, we need a fix.

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