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E
etamaf26628999
Participant
January 11, 2019
Question

Cursor issue - Illustrator CC 23.0.1

  • January 11, 2019
  • 3 replies
  • 10427 views

Hello,

I have a cursor problem when i work on illustrator, latest version.

My cursor move very slowly and laggy, when it is free, while i am on the canvas zone. The problem disappear when i keep clicking (whatever the tool used), or when i am out of the canvas zone. I post a vid of the issue

I cannot work well with this. It is not a mousse issue, because it is the same when i use the trackpad.

I work on a macbook pro 2015

Mojave (but same problem with previous version)

Illustrator CC 23.0.1 (but same problem before the last update)

Thanks for your help

This topic has been closed for replies.

3 replies

hernanhenrique
hernanhenrique
Participant
November 30, 2022

I'm having a simmilar problem: whenever I enter "presentation mode" and left it, my cursor desapear and only retturn by reseting de app... It's so anoying...

 

    C
    Colleen5E5C
    Participant
    March 24, 2023

    I'm having that exact problem now. Did you find a solution?

      Z
      Zachary.sousa
      Participant
      August 1, 2019

      I found this solution in another thread and it has fixed my issues.

      After having descaled the UI to original scale (smallest) and unchecking "adjust cursor proportionally" the problem seems to have been resolved for me.

      Hopefully this might help for you.

        J
        James Br.
        Participant
        October 29, 2020

        Thanks, this solved the dissappearing curser problems I was having in Illustrator 25.0 on an iMac. Though all my tools are slightly smaller now, it's better than trying to guess where the curser is.

        Srishti Bali
        Community Manager
        Srishti BaliCommunity Manager
        Community Manager
        January 16, 2019

        Hi there,

        Sorry about the delay. I am hopeful that the issue was fixed. If not, please try resetting preferences for Illustrator: How to set preferences in Illustrator

        Please note: Resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folder in case you want to. Location is mentioned in the article.

        Regards,

        Srishti

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