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Participant
October 13, 2013
Pergunta

Cursor stuck on pencil tool

  • October 13, 2013
  • 4 respostas
  • 22027 Visualizações

I'm in Illustrator 5.5 and my cursor is stuck on the pencil tool. I can't change the tool with either my mouse or hot keys. I can't even select all my artwork to paste into a new file. Help?

    4 Respostas

    Participant
    October 12, 2019

    may be you are trying to work on locked layer ... 

    Participant
    December 4, 2016

    i had the same go to tools then press cursor i hope it helped even if its for others =]

    Participant
    October 16, 2015

    Thanks Chloe had the same problem & was going demented and your solution worked for me too

    Jacob Bugge
    Community Expert
    Community Expert
    October 13, 2013

    Chloe,

    Hopefully, you can save the artwork.

    I can't even select all my artwork to paste into a new file.

    What about Ctrl/Cmd+A in the old one, then Ctrl/Cmd+F in the new one?

    You may try going through this general list.

    You may try the following (you may have tried/done some of them already) and see whether it helps (the following is a general list of things you may try when the issue is not in a specific file; 3) and 4) are specifically aimed at possibly corrupt preferences):

    1) Close down Illy and open again;

    2) Restart the computer (you may do that up to 3 times);

    3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);

    4) Move the folder with Illy closed (more tedious but also more thorough and reversible);

    5) Look through and try out the relevant among the Other options (Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy);

    Even more seriously, you may:

    6) Uninstall, run the Cleaner Tool, and reinstall.

    http://www.adobe.com/support/contact/cscleanertool.html

    Participant
    October 13, 2013

    Thanks for responding, Jacob.

    I can only save when quitting. None of the hot keys work :-(