Custom Shortcuts not working on 28.

[Turner Design Agency]

Hi - I have been using custom shortcuts for CHANGE CASE Upper/title.sentence/lower for many years, creating and saving them in new versions when required. 

They have stopped working in my up-to-date 28.0 version

- Shortcuts are saved and are showing in the Type dropdown

ALT+Shift+T = Title
ALT+Shift+S = Sentence case

ALT+Shift+U = UPPERCASE

ALT+Shift+L = lower

ALT+Shift+T now opens Type menu from top bar (never did this before)
ALT+Shift+S now opens Select menu from top bar (never did this before)

ALT+Shift+U will not work on a highlighted word, only on a selected text box

ALT+Shift+L will not work on a highlighted word, only on a selected text box

if i go the long way of TYPE > Change Case > Title Case I can change case of a selected word/words.

I have tried CTRL+ALT+SHIFT when reopening Illustrator, deleted saved shortcuts and re-adding them - nothing is resolveing this.

...help!

[Monika Gause]

Did you set up these shortcuts fresh after updating the app? Or did you import your custom shortcuts? The latter might not always work. What happens if you set up fresh shortcuts? Do they work then?

[Turner Design Agency]

they were set as fresh new ones.

[Monika Gause]

You could check if you have a general conflict with modifier keys. This happens when other applications interfere with Illustrator. Possible candidates:

• WebRoot
• Apple Terminal
• Word, Excel, Powerpoint
• »Enable Full Keyboard« in Settings > Accessibility > Keyboard on Mac OS
• Apple Mail, Outlook
• Spacebar is used as a shortcut by the system
• Chrome, Internet Explorer, Safari
• Wacom Desktop Center, Wacom settings
• Windows Touch Pad problem
• LastPass, Bitwarden (password managers)
• The VPN

[Egor Chistyakov]

You say you’ve been using them for many years?

But Ai only recently started supporting hotkeys without Ctrl for menu commands.

If you try to use Alt for a command in version 26 (from just a year ago), you’d get a warning like this...
Anyway, I confirm the problem — Shift gets ignore in Alt+Shift-based hotkey in the latest version.

[Anubhav Majumder]

Hello @Turner Design Agency,

Sorry to hear about this experience. Would you mind trying to disable/remove the Wacom device and drivers (if any) and rebooting to check if it helps? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[Mike_Gondek]

Using Shift Option U on Mac gave me a bad result, as option U sets a ¨

I changed the key command to Shift Command U and worked fine

Similar conflicts may exist on windows so try Shift Ctrl U.

[Turner Design Agency]

Hi - i have tried other combinations without any success - plus I should be able to highlight a single word, not just on the text box. I am using the same shortcuts i have used in numerous previous versions of Illustrator and also InDesign :o/

[Turner Design Agency]

the shortcuts worked for years in previous versions - I have not added new apps. I spent over an hour with an Adobe support tech accessing my PC and he could not get them to work - then after saying to leave it with him and he would get back within 24-48 hours, I received an email notification saying the ticket was closed!

I've also notices this morning that colour picker isn't working when editing a brush

[Egor Chistyakov]

This feels VERY much like my problem I recently reported:
https://illustrator.uservoice.com/forums/601447/suggestions/47354918

[Kurt Gold]

In my eyes this is just a conflict between a custom Illustrator shortcut and an age-old Windows OS accessibility key that opens menu commands when pressing the Alt key plus the character that is then displayed as underlined in each menu command.

The OS shortcut is just stronger than the Illustrator shortcut in that case.

I'm not sure if one can disable the OS behaviour. It is considered as one of the most essential accessibility features on the Windows platform.

On Windows, this makes all custom shortcuts that involve the Alt key kind of useless, doesn't it?