Custom toolbars and panels dissappears after close document...

Question

Hi! Just I've been this days creating lots of custom Workspaces and custom Menus. I have many plugins and I like to group them with Illustrator's own tools. It has been a work of some hours, organizing, adding tools, saving workspaces, etc...

But since yesterday, all configurations seems to reset each time I close a document or reboot Illustrator. All toolbars and tabs dissapear from the desk (even if I press the Tab keyboard key), so I have to start to add all the custom tool bars one by one again. Custom bars configuration stands, but not it's position and apperance on each different Workspace.

Just this morning I've uninstalled and reinstalled again Illustrator, but the problem remains. I copied the previous Illustrator configuration and workspaces of Illustrator 23 Settings folder to save inside the new created settings folder.

Anyone with this same issue?

Thank you in advance 🙂

Edu

Monika Gause · Accepted Answer

Might be something with your preferences.Maybe it would be a good idea to contact Customer Care. They can log in to your system to check things out:Contact Customer Care

Monika Gause · Answer

Can you please show example screenshots of before and after and also an exact description of what you have done to preferences.

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