custom Workspace resets to default after reopening Illustrator 2023

[Jared328389769tvm]

I am working in Illustrator 2023. I created a custom workspace, named and saved it. The work space seems to carry throughout different files that are opened. As soon as I close and reopen the program, all of my recent customizations are gone. Please help. Thanks! 

[Monika Gause]

Did Illustrator crsh when you closed it? That would mean that the preferences did not save correctly which would then lead to the loss of the workspace.

[Jared328389769tvm]

No, there wasn't a crash. It happens on a standard .AI program close and re-open...

[Monika Gause]

Did you already reset your preferences?

That will erase your settings, so you might want to do it by renaming the preferences folder, since that can be made undone in case it doesn't help.

[Jared328389769tvm]

I did reset my preferences and unfortunately that did not work...

[Monika Gause]

Maybe Customer Care has some more ideas. They can login to your system: https://helpx.adobe.com/contact.html 

[Anshul_Saini]

Hi @Jared328389769tvm,

I see you're experiencing a workspace-saving issue in Adobe Illustrator 2023. While Monika provided some helpful suggestions, it seems like you've already tried resetting preferences with no success.

One additional step you might consider is updating Adobe Illustrator to the latest version, which is currently 28.0. Sometimes, updating the software can resolve unexpected behavior and save your workspace settings correctly.

If updating to version 28.0 doesn't resolve the issue, and it persists even after a program closes and re-opens, I recommend sharing your preferences folder with us. I will forward it to the product team for further investigation.

I hope this helps and you can get your workspace settings saved as expected!

Best,

Anshul Saini

[Jared328389769tvm]

Hello! 

Thank you for your response. I just updated .Ai to the latest version. Unfortunately, this did not solve my issue. I did layout a new workspace and also renamed it. I closed the program to see if the workspace panels would stay where I like them and did not have any luck. What would be the next step to take? Thanks

[Jared328389769tvm]

The program seems to keep default panels where I like them but as soon as I start adding color books and such, those don't reappear on a fresh program open...

[Anshul_Saini]

Thank you for trying the update, @Jared328389769tvm. Since the issue persists even after the update and reconfiguring of your workspace, it's a good idea to try creating a new admin user account on your computer (Mac/ Windows) and check if the problem still occurs in that account. Sometimes, workspace issues can be related to user-specific settings or permissions.

If the issue is resolved in the new account, it may indicate that the problem was related to settings in your original user account. In that case, you can either continue using the new account, or we can try further troubleshooting in your original account.

Please let us know the results of this test so that we can provide more specific guidance based on the outcome.

Best,

Anshul Saini