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Kevin38290156bys4
Participating Frequently
June 27, 2024
Question

Data Merge: File is in a format that cannot be placed

  • June 27, 2024
  • 2 replies
  • 1887 views

Most of the Data Set is working fine, until I used Photoshop to edit one of the image to be used in dataset, I saved it with the same name, not changing size and extension, but then this error will show if I try to select the dataset with updated image. The same files works if I relink the placeholder file manually. Any ideas how to troubleshoot?

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2 replies

K
Kevin38290156bys4Author
Participating Frequently
July 3, 2024

 

I'm trying a few things and most of the time it makes things worst (more files cannot be linked) and for some reason all files are working until I open photoshop and change another image. Here's another error that I face today which does not make a lot of sense to me.

K
Kevin38290156bys4Author
Participating Frequently
July 11, 2024

This problem has started to affect my other illustrator file. There is something wrong with my system or photoshop. I have both Photoshop 2023 installed as well as the latest Beta version.

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
July 12, 2024

Hi @Kevin38290156bys4,

 

Thank you for the detailed information and for sharing the files.

 

Could you please try installing Illustrator 28.5 and Photoshop 25.9.1 to see if that resolves the issue? Additionally, are you using any third-party plugins in Illustrator or Photoshop? This information will help us in further troubleshooting.

 

In the meantime, we are checking with the product team to investigate this issue further.

 

Best regards,
Anshul Saini

Srishti Bali
Srishti Bali
Legend
June 27, 2024

Hi @Kevin38290156bys4,

 

Thanks for reaching out. Does it work if we try it on a new file? 

 

Regards,

Srishti

K
Kevin38290156bys4Author
Participating Frequently
June 28, 2024

I just made a new ai file and loaded the same csv, and the error I got are still there. I managed to get a few images working but I still don't see a pattern.

K
Kevin38290156bys4Author
Participating Frequently
June 28, 2024

I'm using jpg, Photoshop 25.11.0, Illustrator 27.0, Ventura 13.5.1

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