data recovery is disabled due to an error in last session

[nsauter]

the past 3 days I've been getting a pop up message on the top of my work space shortly after I save a file for the first time. It's happened with already started files and completely new ones. It only ever shows maybe a minute or so after saving for the first time. I tried save with a different name as the messages says, restarting illustrator and restarting my mac but its still happening. Today Illustrator froze and I had to force quit and the document recovery option didn't even pop up when relaunched like it usually does after a crash/force quit. I looked and all of the data recovery options are checked in preferences.

I try to save as often as possible but it's really nerve racking to work knowing that recovery isn't even an option. any help would be much appericated! 

*working on an imac 2021 in illustrator 2022

[Met1]

Have you restarted your computer or Illy (not including forced) since then?

If you have, try resetting prefs, then turn on data recovery (or make sure it's on).

[nsauter]

I had already tried restarting my computer and illustrator so I tried resetting preferences and unfortunately that didn't work either. 

[Met1]

Did you just update Illy?

If so, you might need to do an uninstall using the cleaner tool - https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[nsauter]

I unistalled and reinstalled illustrator and the error message went away. It's been fine the past few days but now the message came up again, this time right when I open a file not just when I save.

-I have auto updates on so if there was one within the last 2 weeks it was installed. Could this be some type of bug from an update?

[Monika Gause]

Maybe you should contact Customer Care. They can login to your system to check this out: https://helpx.adobe.com/contact.html

[wlym]

This is happening constantly since the last update on all sorts of AI files big and small. Restarting, clearing prefs, etc change nothing for me. Unfortunately, given how buggy CC has become, and how long many bugs have been plaguing Illustrator and InDesign for years now, I don't expect a fix.

[nicko96979348]

We have 1 user out of 10 having this issue on both their office and remote computers. They report it happens about 6 times a day. There does not appear to be any ill effects as of yet. 

Imac running Catalina, AI version 26.0.3.

[steenh33551802]

I have been seeing the same message at random for i guess, a couple of months now. Automatic updates for all CC applications is on, - and it is definitely not just the latest versions showing this behavior.

Using iMac with Catalina here.

[jeffk1623368]

I have also started getting these notices on every Illustrator file. Large and small, new and old, it doesn't seem to matter. Although, I must say that I have never had much luck with CC recovery feature anyway, so I just mannually save every 5-10 minutes. 

[Monika Gause]

You should never rely on Recovery alone. It might save you the last few minutes of your work, but please don't rely on it.

Make backups. And then make more backups. Not just save every few minutes, but save as under a different name in a different volume.

Saving can go wrong for a lot of reasons (power outage is the worst). And then your file goes into Nirvana.

[Sharishan]

Since I reinstalled my computer a couple of days ago (and thus right after a clean install of Illustrator), this message has been popping up for all files. The data recovery feature is important because Illustrator is wont to crash from time to time. The feature has saved me a lot of work over the years.

(And yes, I do save often. But when I'm hyperfocusing over an Illustration, yes, I do also regularly forget to do so for half an hour or more. I'm sure we all do. It's what this feature is for, innit? )

It would be very helpful if I could get it to work again. Has anyone found a fix yet? 

[Monika Gause]

Get the Autosaviour Free plugin to save an AI file as a backup copy.