data recovery is disabled due to an error in last session

Forum|Forum|4 years ago
January 12, 2022
6 replies
4659 views

the past 3 days I've been getting a pop up message on the top of my work space shortly after I save a file for the first time. It's happened with already started files and completely new ones. It only ever shows maybe a minute or so after saving for the first time. I tried save with a different name as the messages says, restarting illustrator and restarting my mac but its still happening. Today Illustrator froze and I had to force quit and the document recovery option didn't even pop up when relaunched like it usually does after a crash/force quit. I looked and all of the data recovery options are checked in preferences.

I try to save as often as possible but it's really nerve racking to work knowing that recovery isn't even an option. any help would be much appericated!

*working on an imac 2021 in illustrator 2022

Performance

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Sharishan

Participating Frequently

Since I reinstalled my computer a couple of days ago (and thus right after a clean install of Illustrator), this message has been popping up for all files. The data recovery feature is important because Illustrator is wont to crash from time to time. The feature has saved me a lot of work over the years.

(And yes, I do save often. But when I'm hyperfocusing over an Illustration, yes, I do also regularly forget to do so for half an hour or more. I'm sure we all do. It's what this feature is for, innit? )

It would be very helpful if I could get it to work again. Has anyone found a fix yet?

Monika Gause

Community Expert

Get the Autosaviour Free plugin to save an AI file as a backup copy.

jeffk1623368

Participant

I have also started getting these notices on every Illustrator file. Large and small, new and old, it doesn't seem to matter. Although, I must say that I have never had much luck with CC recovery feature anyway, so I just mannually save every 5-10 minutes.

Monika Gause

Community Expert

You should never rely on Recovery alone. It might save you the last few minutes of your work, but please don't rely on it.

Make backups. And then make more backups. Not just save every few minutes, but save as under a different name in a different volume.

Saving can go wrong for a lot of reasons (power outage is the worst). And then your file goes into Nirvana.

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Steen H

Participant

I have been seeing the same message at random for i guess, a couple of months now. Automatic updates for all CC applications is on, - and it is definitely not just the latest versions showing this behavior.

Using iMac with Catalina here.

nicko96979348

Participant

We have 1 user out of 10 having this issue on both their office and remote computers. They report it happens about 6 times a day. There does not appear to be any ill effects as of yet.

Imac running Catalina, AI version 26.0.3.

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wlym

Known Participant

This is happening constantly since the last update on all sorts of AI files big and small. Restarting, clearing prefs, etc change nothing for me. Unfortunately, given how buggy CC has become, and how long many bugs have been plaguing Illustrator and InDesign for years now, I don't expect a fix.