data recovery is disabled due to an error in last session

Community Beginner ,
Jan 12, 2022 Jan 12, 2022

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Screen Shot 2022-01-12 at 1.13.11 PM.png

the past 3 days I've been getting a pop up message on the top of my work space shortly after I save a file for the first time. It's happened with already started files and completely new ones. It only ever shows maybe a minute or so after saving for the first time. I tried save with a different name as the messages says, restarting illustrator and restarting my mac but its still happening. Today Illustrator froze and I had to force quit and the document recovery option didn't even pop up when relaunched like it usually does after a crash/force quit. I looked and all of the data recovery options are checked in preferences.

I try to save as often as possible but it's really nerve racking to work knowing that recovery isn't even an option. any help would be much appericated! 

 

*working on an imac 2021 in illustrator 2022

 

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Advisor ,
Jan 12, 2022 Jan 12, 2022

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Have you restarted your computer or Illy (not including forced) since then?

If you have, try resetting prefs, then turn on data recovery (or make sure it's on).

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Community Beginner ,
Jan 16, 2022 Jan 16, 2022

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I had already tried restarting my computer and illustrator so I tried resetting preferences and unfortunately that didn't work either. 

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Advisor ,
Jan 18, 2022 Jan 18, 2022

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Did you just update Illy?

If so, you might need to do an uninstall using the cleaner tool - https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Community Beginner ,
Jan 21, 2022 Jan 21, 2022

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I unistalled and reinstalled illustrator and the error message went away. It's been fine the past few days but now the message came up again, this time right when I open a file not just when I save.

-I have auto updates on so if there was one within the last 2 weeks it was installed. Could this be some type of bug from an update?

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Adobe Community Professional ,
Feb 07, 2022 Feb 07, 2022

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Maybe you should contact Customer Care. They can login to your system to check this out: https://helpx.adobe.com/contact.html

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Participant ,
Feb 07, 2022 Feb 07, 2022

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This is happening constantly since the last update on all sorts of AI files big and small. Restarting, clearing prefs, etc change nothing for me. Unfortunately, given how buggy CC has become, and how long many bugs have been plaguing Illustrator and InDesign for years now, I don't expect a fix.

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New Here ,
Feb 16, 2022 Feb 16, 2022

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We have 1 user out of 10 having this issue on both their office and remote computers. They report it happens about 6 times a day. There does not appear to be any ill effects as of yet. 

Imac running Catalina, AI version 26.0.3.

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New Here ,
Feb 25, 2022 Feb 25, 2022

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I have been seeing the same message at random for i guess, a couple of months now. Automatic updates for all CC applications is on, - and it is definitely not just the latest versions showing this behavior.

Using iMac with Catalina here.

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New Here ,
Mar 21, 2022 Mar 21, 2022

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I have also started getting these notices on every Illustrator file. Large and small, new and old, it doesn't seem to matter. Although, I must say that I have never had much luck with CC recovery feature anyway, so I just mannually save every 5-10 minutes. 

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Adobe Community Professional ,
Mar 21, 2022 Mar 21, 2022

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You should never rely on Recovery alone. It might save you the last few minutes of your work, but please don't rely on it.

Make backups. And then make more backups. Not just save every few minutes, but save as under a different name in a different volume.

 

Saving can go wrong for a lot of reasons (power outage is the worst). And then your file goes into Nirvana.

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