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Andrew1977
Inspiring
October 6, 2017
Answered

Dell Canvas Pen Issue

  • October 6, 2017
  • 2 replies
  • 4233 views

There's not a lot of info for the newly released Dell Canvas, so hoping someone here can help. So far, the Canvas works great for all apps EXCEPT Illustrator. For some reason, Illustrator only recognizes pen contact less than half the time. It tracks the pen fine, touch works fine, but actual nib contact with the screen does not register. When using the pencil, for example, you have to draw the stroke three or four times before it actually draws the stroke. Otherwise it just acts as if you're hovering the pen over the screen.


No other apps have this problem, but obviously using Illustrator is non-negotiable, so before I return the dang thing, is anyone at Adobe aware of this issue? Anyone who uses other brand tablets come across something like this before?

This topic has been closed for replies.
Correct answer abroerman

For anyone still having this issue in 2022, and don't want to risk uninstalling the Canvas Pen Drivers as suggested here, I was able to solve my issues by going to Preferences in Illustrator > Devices tab > Uncheck "Enable Wacom".  For whatever reason, that instantly resolved all my selection and pen-drawing issues.  My guess is, Illustrator is expecting some slightly different sort of pen input than the Canvas drivers provide.

2 replies

abroermanCorrect answer
Participant
December 20, 2022

For anyone still having this issue in 2022, and don't want to risk uninstalling the Canvas Pen Drivers as suggested here, I was able to solve my issues by going to Preferences in Illustrator > Devices tab > Uncheck "Enable Wacom".  For whatever reason, that instantly resolved all my selection and pen-drawing issues.  My guess is, Illustrator is expecting some slightly different sort of pen input than the Canvas drivers provide.

Ray Yorkshire
Participating Frequently
October 6, 2017

As a long shot...downloading a Wacom Driver has helped others here before, using illustrator and non Wacom devices.

Andrew1977
Inspiring
October 7, 2017

Wow, that did it! Just uninstalled the Pen Driver that came with the Canvas and used my old Wacom driver instead. Now works 100%. Thanks!

SASCHi
Participating Frequently
November 9, 2017

Hi Andrew and Ray,

could you please tell me which and how you installed the Wacom driver? In my case the driver shows me a warning not finding a Wacom Tablet :-(

TIA:-)