Difficult to save the file :(

[gabriela.petite]

Please! Help me :(. I was drawing, then I clicked on "ctlr+S" to save, and than it appeared. Translating from the portuguese, the mensage says " unknown error to save". I've tried to save without the shortcut command, and I also tried to open another documment, and my work from it; and the same, trying to save as a copy. Nothing works. What´s happening? I will lost my work?

Thanks!

[Monika Gause]

Which version is it?

Where are you trying to save?

Which kind of file and which options?

Is a printer connected, turned on and set up as the default printer? If you have recently updated the system, please double and triple check the printer.

[gabriela.petite]

The version is the 25.0. When you asked I just realise that is a new version avaible on Creative Cloud, by the way. Im was trying to save on my on HD files as ".ai" file. So, I've tried in the other exensions and I could save as ".psd", ".pdf" , and also the others, but the error still remaining on ".ai" files.  Just in this morning I was normally working without any issues. Its just in the afternoon that it started. And, the las question, there's no printer connected in this computer. So 😞 . I think I will try to unnistall my AI and reinstall it on the new update to try to solve it

[Monika Gause · Accepted solution]

Since it was working today:

- try and reset the preferences

- try and check your fonts

- try and set upthe PDF printer on Windows.

[gabriela.petite]

 I did the first step and its works!  wow! Thank you so much!

[Monika Gause]

You're welcome!

Glad you could solve it so quickly.