Difficulty to grab line and anchor points with the cursor

[Chouettecacahuete]

Hi all,

Since the last upgrade of Illustrator I have found it incresingly harder to grab line and anchor points on bezier curves with the cursor, it take a lot of attempts to achieve this, as well as deliberalely Selecting I have also tried swiping the cursor across the line but I still can't grab it. I have to increase the magnification to home in on my target and then the cursor makes contact. Anyone else have this problem and what could be the cause?

Thanks

Peter

[woodyboy]

Amen Brother. Real PITA. There is a little pop-up icon when you roll over a line, which is suppose to tell you "grab it now"! Doesn't always work. More like hardly works. I'd like to turn off this "cute" feature and give me my regular click, hold and drag feature.

[woodyboy]

Still having an issue with grabbing items without having to zoom way in!! A real frustration.

Adobe, please fix this!!!!

[Anubhav M]

Hello @woodyboy,

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared above to see if they help? If the problem persists, kindly share more details, like the exact version of the OS/Illustrator, system settings (Display resolution/scaling), and a screen recording of the problem (https://adobe.ly/4aA0DI2), so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

[Tatiana Sometimes]

Hi Anubhav,
Has anyone responded to you on this? I am still incredibly frustrated with this problem. I've got past the pointless rage and just weep over my tablet and keyboard now. I am using Illustrator 28.5, on OS 14.5, display resolution 5120x2880 on default scaling. Please LMK if you do need a screen recording. Thanks.
Helena

[Tatiana Sometimes]

Hi Anubhav,

This solution does not work at all. Has anyone got back to you, or has anything further happened with this? I've tried to reply here once already, but my first reply apparently did not go through. Please let me know, thank you.

[RV999]

anchor-grab is still not resolved, i have been posting about this for years and it keeps getting worse, i can gran an anchor once in 2-3 tries, soom in, grab one then again fail 2-3 times, it is INFURIATING and it seems like it's getting worse

What I have now as somewhat-ok scenario: still not good mind you, its still fails many times but this is the best I could get so far:

- preferenceses> selection>

   - selection tolerance 6px

   - snap to point: on and 2px

   - anchor size: 2nd from left

   - highlight anchor on mouseoer: off

and when an anchor handle really gives me pain i momentarily turm on the smart guides.

What a PAIN! For something that should just work by default.. sad sad sad

Please share what workd for you guys, Adobe is not listening so we must help eachother the best we can

[Tatiana Sometimes]

Hi RV999,
I finally managed to get hold of Adobe Customer Care via email in the past few days, and received this response from them overnight:
"It is requested that you install a previous version of Illustrator. Please try to install Illustrator  28.5 or Illustrator  28.2 and check if the same issue comes with the previous version as well."

I knew 28.5 would not solve the problem as I had only recently updated from it to 28.6, but 28.2 has fixed the issue! I am weeping with relief at the ease at which I can pick up an anchor point or handle. 

Cheers.

[Gabriel_Da Silva4562]

I'm experiencing the same issue, anything its working... I just can select the anchor point by dragging the direct selection tool over the anchor point, a nightmare for someone used to create vectorial illustrations... By when a solve @ADobe?

[Monika Gause]

---

Gabriel_Da Silva4562  schrieb:

I'm experiencing the same issue, anything its working... I just can select the anchor point by dragging the direct selection tool over the anchor point, a nightmare for someone used to create vectorial illustrations... By when a solve ADobe?

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Which version and system is it?

Do you have system extensions installed such as Magnet?

[Gabriel_Da Silva4562]

I have the latest version, since its a company's computer, I cant install extensions... should I ask for it?

[Monika Gause]

No, don't ask for extensions. Magnet can cause this issue.

Do you have BenQ Display Pilot?

[woodyboy]

Ive gone back and downloaded an older AI before all this craziness started happening.  Adobe, you need to test a software update for a substantial amount of time before letting CS do an auto update. Use to love the program. 

[Tatiana Sometimes]

Hi Peter,
I finally managed to get hold of Adobe Customer Care via email in the past few days, and received this response from them overnight:
"It is requested that you install a previous version of Illustrator. Please try to install Illustrator  28.5 or Illustrator  28.2 and check if the same issue comes with the previous version as well."

I knew 28.5 would not solve the problem as I had only recently updated from it to 28.6, but 28.2 has fixed the issue! I am weeping with relief at the ease at which I can pick up an anchor point or handle. 

Cheers.