Disappearing Image

Forum|Forum|7 years ago
July 31, 2018
5 replies
11960 views

Hi Everyone! I'm new to illustrator so hopefully someone can help me. I've been working on an image, and for some reason once when I saved the image and went back to it, my screen was completely blank. What was strange about it was that originally when the adobe screen loaded, it showed up as a white background, and then it went completely empty. No matter where I scrolled or how much I zoomed out, my image wasn't there. Luckily I saved my progress into a jpeg, so I just reloaded the jpeg and continued. However, at a certain point, I scrolled to the right of my image and the entire screen went blank again. I though maybe I scrolled too far, but I zoomed out completely and the whole screen was blank. I saved my progress anyway, and when I did, the picture showed up in the recent files, but when I opened it, it was still blank. What could be the cause? Is there any way to fix this?

Thanks in advance,

Lena

This topic has been closed for replies.

Correct answer jane-e

Is there anything in your Layers panel when everything disappears?

When you zoom out, do you see a white area in the middle (the artboard)?
When you go to the View menu and choose Fit Artboard in Window or Fit All in Window, do you see your artwork?

E

edgrimley

Participating Frequently

You mentioned a jpg? Jpg isn't an Illustrator file but you can place jpg images into Illustrator in which case they are only linked. (unless you purposely embed them)

If you break the link by moving or deleting the jpg, then Illustrator cannot locate it and your jpg image will no longer appear.

L

LenaT1995Author

Participating Frequently

Yes I know it's not an illustrator file, but because I couldn't open my original file I figured that I could add onto the jpg version. And it was working, until it disappeared as well.

jane-e

Correct answer

Community Expert

Is there anything in your Layers panel when everything disappears?

When you zoom out, do you see a white area in the middle (the artboard)?
When you go to the View menu and choose Fit Artboard in Window or Fit All in Window, do you see your artwork?

L

LenaT1995Author

Participating Frequently

No, it's completely blank. There's no icons.

Bill Silbert

Community Expert

Are you using Windows 10 with possibly an earlier version of Illustrator (CS6 or earlier)? I've seen similar reports that have happened after Windows 10 ran one of it automatic updates.