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S
shopcamello
Participant
June 29, 2020
Question

Display issues in macOS BIG SUR update

  • June 29, 2020
  • 6 replies
  • 1492 views

After installing Big Sur, this happens when I open Adobe Illustrator. Anyone have the same issue? How to solve it? Thank you.

 

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This topic has been closed for replies.

6 replies

IPv6Freely
IPv6Freely
Participating Frequently
August 6, 2020

I'm encountering the same thing. Of course the Adobe support gives you the typical "its still in beta" response. Uh... yeah, that's why I reported it. So you could have it fixed by the time it's released. That's... kind of the point of developer betas.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
August 6, 2020

It doesn't make a lot of sense to report issues of the current released version with a beta system.

What needs to be tested is the version that will be released with or rather after Big Sur is final.

IPv6Freely
IPv6Freely
Participating Frequently
August 7, 2020

Sure it does. If they don't know it's broken, they won't know to fix it. The problem is really more when people expect a fix for a beta platform. 

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    August 3, 2020

    Hi there,

     

    Sorry to hear about this trouble. MacOS Big Sur is an early beta. It is still in testing phase. I would suggest if you could upvote this issue here (illustrator.uservoice.com/forums/601447-) and roll back to the MacOS Catalina.

     

    This way you'll keep getting all the updates related to this issue.

     

    Regards,

    Srishti

    T
    Test Screen Name
    Legend
    July 26, 2020

    Thank you for reporting this. You won't be able to use it on a beta system so keep using it on your live system. 

    Christoph Tisch
    Christoph Tisch
    Participant
    July 26, 2020

    Try this: Disable GPU Performance and restart Illustrator.

    This could be a option for some works.

    A
    Andy Swift
    Inspiring
    July 15, 2020

    What happens when you zoom, or try editing a normal Illustrator document? How about changing the background color? I'm thinking of installing the Big Sur beta to see if Illustrator crashes less often (on at 16-inch MB pro, it crashes about 5-10x per day). If you're willing, I'd like to ask a bunch of questions. You can email me from svija.com/en/contact.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    June 29, 2020

    There's only one way to solve issues with Big Sur: downgrade the system.

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