My illustrator won't open a cloud file and I can't download it. The message comes up saying this cloud document contains objects that are not compatible with the current illustrator version. Does anyone know how to access this type of document ?? Really need help it's got important uni work on 😞

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Louis22388245quuk

Participating Frequently

Question

Document contains incompatible objects

Forum|Forum|3 years ago
March 23, 2022
10 replies
12025 views

My illustrator won't open a cloud file and I can't download it. The message comes up saying this cloud document contains objects that are not compatible with the current illustrator version.
Does anyone know how to access this type of document ?? Really need help it's got important uni work on 😞

J

jr_7332

Participant

I am so incredibly frustrated dealing with this error and it is absolutely shameful that this issue appears to be occuring time and again for other users. The fact that someone can spend all day working on a project to then have their work go to waste because the application won't open the file is really disheartening. Clearly, Adobe is not interested in fixing the problem, as they seem to be focused on addressing these issues on a case-by-case basis. I hope someone at Adobe will stop wasting time offering nonsense replys to these threass and instead take the time to provide a comprehensive answer that will be useful for users to solve this problem on their own.

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Irene23070950446q

Participant

Hi! Was this issue resolved? I'm having problem with opening my file due to the same issue. The file is for a school project that is due tomorrow. Appreciate any help!

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thomas_9091

Participant

Was anyone able to fix this problem? I am having the same issue.

Monika Gause

Community Expert

@thomas_9091 schrieb:

Was anyone able to fix this problem? I am having the same issue.

There are 3 pages in this thread. In it least some of the posts there should be hints.

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Irene23070950446q

Participant

I'm having trouble finding the solution within the thread

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건주24728352kxjw

Participating Frequently

Hi! I am aslo encoutering the same issue. I tried reinstalling an old version but it still displays the same message. Kindly help me out. This is my file link https://assets.adobe.com/id/urn:aaid:sc:AP:d460f80a-956e-49f4-a476-136ecd8d7dad?view=difile

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Lachlan33147122yrjd

Participant

Having the same Problem, When i download the document it dosent open and says theres nothing there im having the issue where something in the cloud doc is not from the current version even though everything ive used was from a current version but it may be an old document i didnt look at or use the file is full off Diffrent work from me since its for my Portfolio Please help it is quite urgent

Monika Gause

Community Expert

@Lachlan33147122yrjd schrieb:

Having the same Problem, When i download the document it dosent open and says theres nothing there im having the issue where something in the cloud doc is not from the current version even though everything ive used was from a current version but it may be an old document i didnt look at or use the file is full off Diffrent work from me since its for my Portfolio Please help it is quite urgent

Please tell us step by step what you are doing?

Downloading a document? From where?

Opening something?

What's in the file?

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Cason5FA7

Participant

Hi If anyone is still looking at this forum post I am aslo encoutering the same issue. I tried reinstalling an old version but it still displays the same message.

This is the link to the file https://assets.adobe.com/id/urn:aaid:sc:AP:b0602f02-43ff-452c-8d5d-d501fa12397e?view=difile

If needed, I can also send over the log file from the log collector tool as, unfortunately it won't allow me to send the file here as it's an unsupported file type

I'm currently running on Windows 10 Pro(Ver. 22H2) and I don't have any extentions installed as far as I can remember. It was working fine with the latest version of Illustrator up until recently if memory serves rihgt, so I'm not sure what changed or went wrong.

I'm in a bit of desperate need for help as this file is quite important for a class I'm having in college right now!

Anshul_Saini

Community Manager

Hi @Cason5FA7,

Thank you for reaching out. Would you mind resharing the link with public access? I will then forward this to the product team for investigation. Also, would you mind sharing a few details:

When did you first get this error, day & time?
In which version of Ai did you create or open the file?
Are you able to download or open the previous file from the version history (https://adobe.ly/3xpLaME)?
Collect logs with the help of the Log Collector tool and upload it on Google Drive/Dropbox/WeTransfer or any similar website that you prefer and share the download link here.

This info will help the product team understand the root cause and help recover the file.

Thanks,

Anshul

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Cason5FA7

Participant

Hi Anshul,

Thanks for the reply, I have shared the file for public access as instructed and am awaiting your response.

As for when I got this error I'm not very sure anymore. At this point its been at least a couple of weeks ago that I first got this error message.

If I remember correctly I created the file around version 28.2 on 10/12/2023, 2:26pm last modified 3/30/2024, 2:33pm.

After trying to dowload it from adobe web and previous versions of illustrator it still wouldn't work.
Any swift help is greatly appreciated,

Cason

Here is the link to the log file: https://drive.google.com/file/d/1yVHo7MJIm4zMmJc1uLp3kJTqtqYfLzOK/view?usp=sharing

Anshul_Saini

Community Manager

Hi @Louis22388245quuk,

Sorry to hear about the trouble you are facing. As everyone said above, this generally happens when files contain some objects/ elements which have some properties/effects applied to them which are not compatible with an older version of Illustrator.

I would request you to upload this file to Creative Cloud/ Dropbox/ Google drive or any similar service and share the download link here with us or via DM. We will check it on our end.

Looking forward to the file.

Thanks & Regards,

Anshul Saini

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Louis22388245quukAuthor

Participating Frequently

Yeah that's the thing it won't let me share, download, or upload it to google drive. Its only on the creative cloud as a cloud file, I can preview it and thats it. Ill try share it but ive tried before and it doesnt work
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Ton Frederiks

Community Expert

You could try WeTransfer

Monika Gause

Community Expert

Can you share the document?

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Louis22388245quukAuthor

Participating Frequently

Tried sharing it multiple times and it didn't work

Monika Gause

Community Expert

@Anshul_Saini can you perhaps help with this document issue? Thank you.

Ton Frederiks

Community Expert

Did you use a beta or prerelease version to create the document?

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Louis22388245quukAuthor

Participating Frequently

No I didn't, I've used the same illustrator to make it what do I do ?

John Mensinger

Community Expert

That error comes up when the file was saved in a later version of Illustrator than you're running. Have you tried updating to the latest version of Illustrator?