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J
janiss22359144
Participant
November 27, 2017
Answered

Document opens outside of the screen area

  • November 27, 2017
  • 2 replies
  • 2439 views

Dear All,

iMac, High Sierra, Adobe Illustrator CC17, Two screens.

(actually exactly the same problem on two identical iMacs out of four machines).

When opening existing document it sometimes opens outside the screen. It seems that for some mysterious reason Illustrator (and Photoshop) doesn't respect display borders. Also sometimes popup windows appear on one screen, sometimes on other. Sometimes it opens in a way that window gray top bar is actually behind top menu bar of Illustrator, so I can't move the window obviously.

It may look as Mac problem with two screens, but it affects only Adobe, no problem with other apps.

Anyone experienced something similar? Cure?

    This topic has been closed for replies.
    Correct answer Mike_Gondek10189183

    With multiple monitors on one computer the chance of this happening greatly increases in conjunction with OS & app updates, but can usually be easily resolved.

    Resetting your workspace

    Window >> Workspace

    then tidy up your workspace and

    window >> workspace >> new workspace

    to save you workspace, and repast to  update

    2 replies

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community ExpertCorrect answer
    Community Expert
    November 27, 2017

    With multiple monitors on one computer the chance of this happening greatly increases in conjunction with OS & app updates, but can usually be easily resolved.

    Resetting your workspace

    Window >> Workspace

    then tidy up your workspace and

    window >> workspace >> new workspace

    to save you workspace, and repast to  update

    J
    janiss22359144Author
    Participant
    November 28, 2017

    Mike, tried this.

    It seems to work at first glance, I will run some tests tomorrow and will let you know.

    Thanks already:)

    janis

    J
    janiss22359144Author
    Participant
    November 29, 2017

    Mike, after test period I can say that setting Workspace really helps.

    Thanks Mike, appreciate your knowledge and help.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    November 27, 2017

    For full High Sierra compatiblity you will need to upgrade to CC2018.

    Is there a second monitor attached (that is turned off)?

    May OS can be set up to support multiple desktops or spaces or whatever that is called, did you do that?

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