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wojciechw86229645
wojciechw86229645
Known Participant
August 24, 2021
Question

Does Illustrator preferences sync across multiple devices/ machines/ PC/ Mac's?

  • August 24, 2021
  • 4 replies
  • 1360 views

Hello,

 

today I opened Ilustrator and I have noticed that, it has synchronized everything with my mac, which is not what I want. Is it possible to go back to my old prefences, or is there option for adobe to not sync prefences between two machines? (On PC im using 32 inch monitor, and i want everything to be big, and on mac I need everything to be small)


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4 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
August 24, 2021

Hi there,

 

I am sorry to hear about this experience. I would like to know if the steps suggested above by @marliton @Ton Frederiks worked for you? I agree with @John Mensinger @Ton Frederiks Illustrator preferences do not sync across devices. However, I would request you to share a few details like:

  • OS on windows, the exact version of macOS and Illustrator
  • Does this happen every time you launch Illustrator on your machines?
  • When did this start happening? Are there any recent changes made to your system? For example, application updates, any antivirus, system updates, plugins, or web extensions installed recently.

 

If the steps suggested above do not help to resolve your issue. Then, I would suggest you to try the steps shared in this post (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981) step by step and share your observation with me.

 

Thanks & Regards,

Anshul Saini

wojciechw86229645
wojciechw86229645Author
Known Participant
August 25, 2021

Im working on newest version of windows 10, and newest version of iOS.
I know how to customize Ilustrator, just didnt wanted to do it for second time, but thanks for suggestions - yes I can change them 😉

 

Today I wanted to save my work and I got this message (attachment) ..I was working on PC, and couldn't do anything. So the only way to save my work was to turn off machine and then recovering my work.


wojciechw86229645
wojciechw86229645Author
Known Participant
August 26, 2021

Can someone help me with this issue, or should I contact Adobe support? 

marliton
Community Expert
marlitonCommunity Expert
Community Expert
August 24, 2021

Hi. Just reset the preferences and customize your workspace.

https://helpx.adobe.com/illustrator/user-guide.html/no/illustrator/using/setting-preferences.ug.html

https://helpx.adobe.com/in/illustrator/using/customizing-workspace.html

 

Marlon Ceballos
Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
August 24, 2021

There is no prefs synching.

It must be accidental that they are similar. Probably after resetting prefs (maybe during updating).

 

wojciechw86229645
wojciechw86229645Author
Known Participant
August 24, 2021

Im sick of this programs to be honest. I wonder what will happen when I open Ilustrator on mac...

It's not a big thing but it's time wasting.  

Thank you for replies 🙂

John Mensinger
Community Expert
John MensingerCommunity Expert
Community Expert
August 24, 2021

I could be wrong, but I'm pretty sure there is no such automatic synchronizing of preferences between installations.

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