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Dakshina Senarathna
Participant
February 23, 2023
Question

Downloaded images from WhatsApp cannot be open in Illustrator

  • February 23, 2023
  • 3 replies
  • 5013 views

Almost over four years I am using Illustrator and Photoshop and facing this error.

Illustrator do not let open WhatsApp downloaded Images but the Photoshop allowing it.

 

in AI

 

 

In PS

  

 

3 replies

A
Alchemy32822128gndk
Participant
October 10, 2023

Use format factory and save again

 

A
amila353099917onm
Participant
February 7, 2024

Open it with Paint and save it. No need to change the name or format. After that the problem will be solved. The second method is to copy and paste the image directly into Illustrator without downloading it from Whatsapp.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
February 7, 2024

Copying and pasting is not recommended at all. It has the potential to change the color profile in the AI file. You do not want that to happen.

 

Also I would not use Paint, but an app that supports color management properly.

sinlokemp
sinlokemp
Participant
September 28, 2023

Yes, i agree. Adobe need to fix this issue. As a graphic designer who receive a lot of ideas from client via whatsapp, its really annoying to re open it on psd and save it. 

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    September 28, 2023

    Hello @sinlokemp,

     

    I am sorry to hear about this experience. I have logged a bug with the Product Team for further investigation. In the meantime, would you mind changing the file extension for the JPEG file to PNG (macOS, Windows) and then opening it in Illustrator to check if it helps?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

      Odette Ribeiro
      Odette Ribeiro
      Participant
      October 10, 2023

      Thanks!! It worked!

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      February 23, 2023

      In that case please re-save them using Photoshop.

      WhatsApp might just have changed their file format or compression or whatnot.

        D
        Dakshina SenarathnaAuthor
        Participant
        February 23, 2023

        Yes I am doing so and very annoing when it come so the rush hour. My point is why ADOBE team can not solve this miner issue for past 4 years.

        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        February 23, 2023

        This is a public forum with 95% of people answering are not staff. Staff in here is marked as staff. If you want to bring something to the attention of the engineers, you might want to post it to https://illustrator.uservoice.com

        And probably you also want to bring it to the attention of WhatsApp, because it obviously worked before they changed something, no?

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