Dragging lags with placed image visible

Forum|Forum|1 year ago
April 19, 2024
2 replies
459 views

I've found this is a persistant problem lately. I'm running the latest Mac OS on a new mac mini, and the latest version of Illustrator. I don't have any other apps running. The placed image is less than 4mb and when hidden there's no problem.

Bug

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Monika Gause

Community Expert

How much RAM is installed?

Do you have an app called Rectangle or Magnet running?

Also no browser open?

Does it work better when you boot into Safe Mode? And then start Illustrator? (note: this is for testing purposes. If it works better in Safe Mode, then something on your computer is causing it, which you then have to figure out)

A

Andrew23038777obc3Author

Participant

I don't have rectangle or magnet, no other apps running bar illustrator. The problem occurs in safe mode. It could be that my 8GB of memory isn't enough.

Monika Gause

Community Expert

THat could indeed be the case. Is the image a JPEG? In that case in Illustrator it is unpacked and is much larger than 4 MB

Anubhav M

Community Manager

Hello @Andrew23038777obc3,

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://adobe.ly/4b0J1FL) and letting us know if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

A

Andrew23038777obc3Author

Participant

I've followed the advice in the article, which did not make any difference. It could be that my Mac doesn't have enough memory, as it's just 8GB. But the artwork isn't complex - it's a few lines with a very small placed image. I've been working on much larger artwork files without a problem (and I can open these and continue to work on them), but in the last few days new artwork has the drag lagging issue.

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