Dreaded White Boxes

[msaalman]

Both images are screenshots of the PDF versions of this file.

I work for a company that prints product labels. The label on the left was sent to me as an Illustrator file. I need to update the copy. When I go to save it as a PDF and print it, it shows up like the image on the right. How do I print this file so that it looks like the image on the left?

[marliton]

Hi. It looks like a transparency flattening issue, ¿Which PDF preset are you using?

[Anshul_Saini]

Hi there,

Sorry to hear about your trouble. Could you please share a few more details like:

• OS and version of Illustrtaor
• Screenshot of your PDF & Print settings.
• Which application is used for previewing the PDF file?
• Could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link here or via DM. We will take a look at it.

We are here to help. We just need more information.

Thanks & Regards,

Anshul Saini

[Monika Gause]

It was RGB and you converted it to CMYK?

I think I would select that part with the glowing including its background and then convert it to pixels at sufficient resolution. Then do the conversion to CMYK. Of course make a copy of the file.