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U
Uwe Velker
Participant
November 11, 2021
Answered

DXF files cannot be imported any more

  • November 11, 2021
  • 1 reply
  • 2471 views

Since the last update, it is not possible any more to import DXF files. Illustrator says: "File format is not supported".

I guess something is wrong with the DxfDwg.aip ???

This topic has been closed for replies.
Correct answer Uwe Velker

Hello,

our IT department found the solution!

For some reason a Visual C redistributable runtime was missing.

Afte we downloaded and installed this:

https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/

the Illustrator is running without any problems and I can import DXF files normally without any issues.

best regards

Uwe

1 reply

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
November 15, 2021

Hi Uwe,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS & Adobe Illustrator? Are you using M1 machine? 

What happens when you try importing it in the previous version? If it it opening there, would it be possible for you to share the DXF file? We'll be happy to take a look.

 

Looking forward to your response.

 

Regards,

Ashutosh

U
Uwe VelkerAuthorCorrect answer
Participant
November 23, 2021

Hello,

our IT department found the solution!

For some reason a Visual C redistributable runtime was missing.

Afte we downloaded and installed this:

https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/

the Illustrator is running without any problems and I can import DXF files normally without any issues.

best regards

Uwe

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