melanied97306170

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Answered

eps file opens as <image> in illustrator ?

Forum|Forum|8 years ago
January 22, 2018
1 reply
2277 views

Hello, I work for this company and they recently sent me .eps file that I supposedly can edit or take graphic elements in it, but when I open it in illustrator, I only see 1 layer with the visual as an <image> and not vectors. They swore this has never happened before so I don't know what the problem is really. I have the latest CC Ai and I am on a Macbook. Please help.

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Correct answer Monika Gause

I tried in photoshop, it only opens as 1 layer. Nothing else.

Then maybe they have mistakenly send you the wrong file.

Are you sure they know their way around file formats?

Community Expert

Community Expert

EPS files are not necessarily vector files.

melanied97306170Author

Participant

Yes I'm aware, but apparently I am supposed to be able to take it from that file.

Community Expert

Community Expert

Try and open it in Photoshop to check if it shows more stuff in it.

But if it doesn't then you will have to ask your client again.