Error -54 in Illustrator CC 2017

New Here ,
Jun 16, 2017 Jun 16, 2017

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Hi,

I'm getting an error message when I start up Illustrator that says: "Can't open the illustration. The file is locked or in use."  ID:-54 (pictured below)

Someone please help! I've already uninstalled and reinstalled several times.

Screen Shot 2017-06-16 at 9.34.49 PM.png

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correct answers 1 Correct answer

New Here , Jun 15, 2022 Jun 15, 2022
I dragged the file from the saved folder to my desktop and opened it from there... for some reason, it worked. 

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Adobe Community Professional ,
Jun 17, 2017 Jun 17, 2017

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Is the file on your harddisk? Or on a server?

If on a server: download it to your harddisk first, then open.

If on your harddisk: check access privileges.

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New Here ,
Dec 19, 2019 Dec 19, 2019

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Hello I got the same message and the file is on hard disk 

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Community Beginner ,
Dec 18, 2017 Dec 18, 2017

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I updated to Illustrator CC2018 and get the same message when I launch the program and try to make a new document.  It makes no sense. Here is what I see every time.  Can anyone please help?

Screen Shot 2017-12-18 at 3.16.59 PM.png

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Adobe Community Professional ,
Dec 18, 2017 Dec 18, 2017

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So this is High Sierra? Is it updated to the latest version?

Which file system?

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Community Beginner ,
Dec 18, 2017 Dec 18, 2017

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I am on Sierra.  I usually wait just a little before I update my operating system to get the bugs fixed.

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Adobe Community Professional ,
Dec 18, 2017 Dec 18, 2017

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julietc30864518  schrieb

I am on Sierra.  I usually wait just a little before I update my operating system to get the bugs fixed.

That's good.

When did you last restart the computer?

Are any third party plugins installed?

Is a printer connected and turned on?

Can you try and rebuild the preferences?

Rename the folder so that you can revert in case it doesn't help:

How to set preferences in Illustrator

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Explorer ,
Jun 24, 2020 Jun 24, 2020

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June 2020 and this issue is still very much prevelant. I have just bought a new MacBook and have installed illustrator and I am trying to open my work from OneDrive and it gives me this error. 
error -54

why am I paying adobe money?? 

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Adobe Community Professional ,
Jun 24, 2020 Jun 24, 2020

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What happens when you move the file to the local harddrive?

Also: is a printer installed, set up as default printer and turned on? If not, install a PDF printer.

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Explorer ,
May 04, 2022 May 04, 2022

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Same happens to me even after I move files to local HD. 

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Adobe Employee ,
May 04, 2022 May 04, 2022

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Hi @RonPaul2016,

 

Sorry to hear about that. Would you mind sharing a few more details like:

  • OS & version of Illustartor
  • Is this happening with a specific file or all?
  • Are you using any backup software (TimeMachine) or Antivirus?
  • Is the file located in a local shared folder or Cloud service folder like Dropbox, OneDrive, or Creative Cloud files folder?

 

Also, please check & confirm if you are getting this error while running the app in Safe Mode (MacWindows) & Root/ Hidden Admin account (MacWindows).

 

We will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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Community Beginner ,
Jul 14, 2020 Jul 14, 2020

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For me, the issue was Dropbox smart sync. After CTRL clicking the containing folder and selecting "Smart Sync>Local", I was then able to open the file in illustrator 2020

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New Here ,
Mar 19, 2021 Mar 19, 2021

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Thank you! After looking/trying several options this solution finally fixed the error and gave me access to my working files again! 

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New Here ,
May 21, 2021 May 21, 2021

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What did you try? I'm having this same issue when trying to access a file from a different computer to the one I created it on via dropbox. I have also tried to duplicate it (error message said file cannot be read) and I have tried to take it out of dropbox but this didn't help either!

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New Here ,
Jun 09, 2021 Jun 09, 2021

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This solution worked for me. Thanks.

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Community Beginner ,
Jun 30, 2021 Jun 30, 2021

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I tried doing this and it didn't work for me. I also tried copying these files to my hard drive and it still didn't work.

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New Here ,
Aug 04, 2021 Aug 04, 2021

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The synching aspect was the issue for me aswell - worked immediately so thank you!

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New Here ,
Aug 13, 2021 Aug 13, 2021

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Same here! Dropbox "smart" sync was the culprit for both AI and XD files that wouldn't open. 😤

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Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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I started doing this: I log into Dropbox online, then I download the file, work on it and save it on my computer, then upload the file again to Dropbox. It only happens every once in awhile, so that's how I solve the problem.

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New Here ,
Nov 23, 2021 Nov 23, 2021

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This worked for me too (it's Nov 2021) thanks!

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Community Beginner ,
Nov 29, 2021 Nov 29, 2021

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I had this same issue with a drive file. I renamed the file in drive, redownloaded and was able to successfully open it! 

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New Here ,
Jan 14, 2022 Jan 14, 2022

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Hi Team,

I am facing the same issue, i have created a plugin using SDK, its simple Hellp Word sample plugin, when i try to install .AIP file inthe illustrator i am getting the same error. "Can't Open the Illustration. The file is locked or in use. ID: -54"

i am new in the plugin developmenet, using the Xcode adn C++ for creating the plugin. please help me out to install the plgin.

 

Thanks

Amit 

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Community Beginner ,
Jan 30, 2022 Jan 30, 2022

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I changed the file name manually outside of illustrator and then was able
to open the previously locked file.

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Community Beginner ,
Feb 05, 2022 Feb 05, 2022

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im using a western digital my cloud and this is driving me nuts. I had hoped the rename would get me back in action but no luck. Fustration is high!

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Community Beginner ,
Feb 06, 2022 Feb 06, 2022

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FEB 2022. None of the rename, re dowload, move to hard drive options work and now instead of working on a project I'm spending hours trying to fix this. I love paying $800 to lose all the work I create. There is next to no help on this matter.

 

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