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kiml66753721
Participating Frequently
April 1, 2022
Answered

Error: Can't open the illustration. File is locked or in use. ID: -54

  • April 1, 2022
  • 2 replies
  • 6188 views

I am trying to open some shutterstock eps files from 2015 and getting the following error message. It will not open in any other program or allow me to place it into an existing files. Any suggestions?

OS Monterey 12.3

Adobe Illustrator 26.0.2

Correct answer Met1

Try copying and pasting a file into a different folder.

2 replies

Participant
May 27, 2024

I've also been having the same exact issue and I simply don't know. I'm on a Mac and using the latest model of illustrator. It won't let me open on photoshop and I keep getting the pop up message "locked or in use" when I saved it and close it 8 hours ago! Please help me! I have no idea what's going on and nothing has seemed useful 😞

Anshul_Saini
Community Manager
Community Manager
June 17, 2024

Apologies for the delayed response, @Lauren37670004tc2g. I hope the issue has been resolved. If not, please feel free to DM me. I would be happy to assist.

 

Best,
Anshul Saini

Participant
November 27, 2024

Hi, I am also having same issue.  I have tried suggestions all listed here, but still no luck. 

Met1
Met1Correct answer
Legend
April 1, 2022

Try copying and pasting a file into a different folder.

Participant
August 16, 2023

it's not worked, any other way?

kiml66753721
Participating Frequently
August 16, 2023

Are you able to drag the file onto your desktop and open it from there?