Error: Can't open the illustration. File is locked or in use. ID: -54

Forum|Forum|3 years ago
April 1, 2022
2 replies
6188 views

I am trying to open some shutterstock eps files from 2015 and getting the following error message. It will not open in any other program or allow me to place it into an existing files. Any suggestions?

OS Monterey 12.3

Adobe Illustrator 26.0.2

Correct answer Met1

Try copying and pasting a file into a different folder.

L

Lauren37670004tc2g

Participant

I've also been having the same exact issue and I simply don't know. I'm on a Mac and using the latest model of illustrator. It won't let me open on photoshop and I keep getting the pop up message "locked or in use" when I saved it and close it 8 hours ago! Please help me! I have no idea what's going on and nothing has seemed useful 😞

Anshul_Saini

Community Manager

Apologies for the delayed response, @Lauren37670004tc2g. I hope the issue has been resolved. If not, please feel free to DM me. I would be happy to assist.

Best,
Anshul Saini