ERROR_CODE: (NTSTATUS) 0xc0000374 - A heap has been corrupted. illustrator.exe

[sol26408662ymh9]

environment:

illustrator 26.5

windows 10 21h2

working from google drive

Since the upgrade to 26.5 in the last week, I have been having crashes in illustrator at least once a day for the last 5 days

here is the dump file analysis:

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*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
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Unable to load image C:\Program Files\Adobe\Adobe Illustrator 2022\Support Files\Contents\Windows\AGM.dll, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AGM.dll

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 780

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 1627

    Key  : Analysis.Init.CPU.mSec
    Value: 812

    Key  : Analysis.Init.Elapsed.mSec
    Value: 112835

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 219

    Key  : Timeline.Process.Start.DeltaSec
    Value: 9994

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

    Key  : WER.Process.Version
    Value: 1.0.0.1


FILE_IN_CAB:  Illustrator.exe.15260.dmp

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS:  0

CONTEXT:  (.ecxr)rax=0000000000000000 rbx=00000000c0000374 rcx=0000000000000000
rdx=000001ca52b30150 rsi=0000000000000001 rdi=00007ffe98bd77f0
rip=00007ffe98b6f199 rsp=0000005b452feaf0 rbp=0000000000000000
 r8=000000000000003a  r9=0000005b452febe0 r10=0000000000000005
r11=0000000000000000 r12=000001ca93bf21c0 r13=0000000000000000
r14=000001cb1cf58f50 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000202
ntdll!RtlReportFatalFailure+0x9:
00007ffe`98b6f199 eb00            jmp     ntdll!RtlReportFatalFailure+0xb (00007ffe`98b6f19b)
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 00007ffe98b6f199 (ntdll!RtlReportFatalFailure+0x0000000000000009)
   ExceptionCode: c0000374
  ExceptionFlags: 00000001
NumberParameters: 1
   Parameter[0]: 00007ffe98bd77f0

PROCESS_NAME:  Illustrator.exe

ERROR_CODE: (NTSTATUS) 0xc0000374 - A heap has been corrupted.

EXCEPTION_CODE_STR:  c0000374

EXCEPTION_PARAMETER1:  00007ffe98bd77f0

ADDITIONAL_DEBUG_TEXT:  Followup set based on attribute [Heap_Error_Type] from Frame:[0] on thread:[PSEUDO_THREAD] ; Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[PSEUDO_THREAD]

FAULTING_THREAD:  ffffffff

STACK_TEXT:  
00000000`00000000 00000000`00000000 Illustrator!unknown_function+0x0


STACK_COMMAND:  !heap ; ** Pseudo Context ** ManagedPseudo ** Value: ffffffff ** ; kb

SYMBOL_NAME:  Illustrator!unknown_function

MODULE_NAME: Illustrator

IMAGE_NAME:  Illustrator.exe

BUCKET_ID_MODPRIVATE: 1

FAILURE_BUCKET_ID:  HEAP_CORRUPTION_ACTIONABLE_BlockNotBusy_DOUBLE_FREE_c0000374_Illustrator.exe!unknown_function

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  26.0.1.731

FAILURE_ID_HASH:  {a80b5852-fce2-a2a6-df40-e0db31d4177a}

Followup:     MachineOwner
---------

[Anubhav M]

Hello @sol26408662ymh9,

Sorry to hear about the crash. I would request you try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if it helps.

If not, kindly try the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) to collect and share the crash report and system report with Adobe.
Note: While submitting the crash report, kindly use the same email address as the one used for the community.

Looking forward to your response.

Thanks,

Anubhav