Error de E/S al abrir Illustrator (photoshop.jsx)

[florenciam66754754]

 Al iniciar Illustrator en su ultima versión me parece un cartel con lo siguiente:

"Error en c:\Program Files (x86) \Common Files\Adobe\Startup Scripts CC\Adobe Photoshop\photoshop.jsx   

Línea 1:

Error de E/S"

COMO LO PUEDO SOLUCIONAR?

[CarlosCanto]

hay dos sugerencias para este problema, pero no muchos usuarios han confirmado si trabajan o no

- El sistema operativo Windows necesita ser actualizado, usuarios han reportado que esto resuelve el problema

- cierra illustrator y remueve (o cambia el nombre) de la carpeta "Startup Scripts CC"

[florenciam66754754]

Gracias @CarlosCanto  voy a probar ambas soluciones, aunque windows no me aparezca para actualizar

[alhan alberto_mazon m0922]

@CarlosCanto   cambiar el nombre del archivo de ilustrator a Startup Scripts CC me funcionó, gracias

[CarlosCanto]

@alhan alberto_mazon m0922 perfecto! Gracias por reportar, esto ayuda a otros usuarios

[Juan_Paz]

El mío estaba con el nombre de "Startup Scripts CC" generando el error, y le cambié  el nombre por "Illustrator". ¡Se acabó el problema! Gracias por el dato. 

[Anubhav M]

Hello everyone,

We have seen multiple reports of a script error related to Photoshop and the following workarounds have fixed it for many users. 
1) Uninstall (remove preferences) and Reinstall Photoshop

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders, the location of which is mentioned here.

2) Open the JSX file in a text editor, which is available at
"/Library/Application Support/Adobe/Startup Scripts CC/Adobe Photoshop/" for macOS
 "C:\Program Files (x86)\Common Files\Adobe" and "C:\Program Files\Common Files\Adobe" for Windows

Add } in the last line, save the JSX file, and relaunch Illustrator.

Also, could you please upvote this UserVoice (https://adobe.ly/4jbAGmH...) and add your comments there. Doing this will help us prioritize this request, and you will be notified of any updates.

Please let us know if you are still having trouble with this, and we will do our best to help you.

Anubhav

[HecmaCreativa]

Yo solucioné cambiado el nombre a la carpeta Startup Scripts CC y le coloqué Illustrator. Gracias Carlos 🙂

[Anshul_Saini]

Hi @florenciam66754754,

We are sorry for the trouble. We are investigating this issue. I would recommend you try the steps suggested by @CarlosCanto. We had a debug session with a couple of users, and the second step suggested by Carlos worked for them 100%. Let us know if that works for you.

Also, I would request you to upload the Startup Scripts CC folder from this location C:\Program Files (x86)\Common Files\Adobe to Creative Cloud, Google Drive, or any other similar service before removing or deleting it and share the download link to the folder with us. It would be really helpful for us.

I will be looking forward to the download link to the Startup Script CC folder.

Thanks & Regards,

Anshul Saini

[florenciam66754754]

@Anshul_Saini @CarlosCanto Por ahora solucionado, probe desinstalando el paquete adobe y volviendo a reinstalar los programas. Igual si se me presenta el problemas les escribo. Muchas gracias ♥

[florenciam66754754]

Actualización. El problema persiste @CarlosCanto  @Anshul_Saini te dejo la carpeta de Startup Scripts CC https://we.tl/t-e8OWX55P0Q

[CarlosCanto]

hola, probaste renombrando o moviendo el Startup Scripts folder a otro lado?

[florenciam66754754]

Le cambie el nombre, me abrió lo más tranquilo... PEEEERO me sigue apareciendo esto a veces "No se puede completar la operación debido a un error desconocido" (!now)"

[florenciam66754754]

Pudiste ver la carpeta de Scripts?

[Anshul_Saini]

Thanks for sharing the Script folder @florenciam66754754. We were unable to replicate the issue using the folder you shared. Is the script issue resolved after deleting the Startup Scripts CC folder?

The only way to resolve the "now!" error is to delete some Illustrator preferences folder.
Delete All the "AIRobin" & "Adobe Illustrator" folders from the following location: C:\Users\%userprofile%\AppData\Roaming\Adobe

Disclaimer: Please note that deleting these preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know how it goes after deleting these folders. I will be looking forward to your response.

Thanks & Regards,

Anshul Saini

[florenciam66754754]

Me arranca bien el Illustrator, pero ahora cuando quiero exportar no puedo exportar en PNG. Se solucionó el primer problema, pero ahora me aparece eso. Y a veces al guardar illustrator se cierra y no me guarda los cambios. Y me manda a "Enviar un informe" 

[Anshul_Saini]

Glad to hear the first issue is resolved for you, @florenciam66754754. Sorry for the crashing and export PNG issue.

I would request to move or delete All the "AIRobin" & "Adobe Illustrator" folders from the following location: C:\Users\%userprofile%\AppData\Roaming\Adobe

Disclaimer: Please note that deleting these preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

This will help you with the export PNG issue.

For crashing, I would request you to please submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html).

While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

Thanks & Regards,

Anshul Saini

[AdrianPalma · Accepted solution]

Hola pude solucionar el error haciendo estos pasos..en Illustrator:

1- Ve a archivos..

2- Secuencia de comandos..

3- Otra secuencia de comandos..

4- Localiza el archivo "photoshop.jsx", que se encuentra en la ruta que figura en el cartel del error..

5- Selecciona "photoshop.jsx", abrirlo.

Solucionado. Al abrir nuevamente Illustrator ya no saldra ese cartel de error.

[Johan337094719xwv]

ESTA ULTIMA SUGERENCIA DE Adrian33 resulto factible