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Participant
April 18, 2022
Question

error de sistgema

  • April 18, 2022
  • 3 replies
  • 149 views

cada vez que abro Illustrator se queda sin responder, alguien sabe que puede ser?

This topic has been closed for replies.

3 replies

Anshul_Saini
Community Manager
Community Manager
April 19, 2022

Hi  @Juan24087179a3f8 ,

 

We are sorry to hear about your experience. I would request you to share a few details along with the ones asked by @Kevin Stohlmeyer @Met1,:

  • Please test/ check if turning off the internet helps or not (not a suggestion or recommendation)?
  • Please check if running the app as an Administrator helps or not. (only if your OS is windows)
  • Are you using any other Antivirus?
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

     

Also, try running the app in Safe Mode  (MacWindows) & Root/ Hidden Admin account (MacWindows) and share your observation with us.

 

 

We will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

Met1
Legend
April 18, 2022

Did you just update?

Kevin Stohlmeyer
Community Expert
Community Expert
April 18, 2022

We need a lot more information in order to assist:

Specific versions of the OS and Illustrator, HD space, RAM, Graphics Card(s), etc.