Error loading plugins/ Missing Plugins while launching Illustrator on macOS

New Here ,
May 30, 2012 May 30, 2012

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Hi,

 

I just purchased Adobe Creative Cloud and after saving a project on Adobe Illustrator CS6, I tried to open the program again and an error message is coming up, "Missing required plugins. PDF format.aip."

 

I checked the plugin folder and it is in there, yet I cannot open Illustrator.  The other Adobe programs work, it is just Illustrator.

 

Does anyone know how to fix this so I can open Illustrator and get to work.  Thanks so much!

 

Also, I have an iMac.  Thanks.

 

-Phil

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correct answers 1 Correct answer

Adobe Employee , Jan 05, 2022 Jan 05, 2022
Hi there, We are sorry about the trouble. We have consolidated the most popular solutions that help in fixing this issue. I would request you to please try the steps mentioned in this help article (https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html) and let us know how it goes. Please feel free to reach out if you still need assistance. We'd be happy to help. Thanks & Regards, Anshul Saini

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Advocate ,
Nov 06, 2019 Nov 06, 2019

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Restart Illustrator, then try moving your file to a different folder and reopen it. Does that work?

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Community Beginner ,
Nov 06, 2019 Nov 06, 2019

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Nop it doesn't work :'( 

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Adobe Employee ,
Nov 06, 2019 Nov 06, 2019

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Hi Clementine,

 

Sorry to hear about this. Looks like you were using some plugins with previous version, which are not compatible with the current one. 

Please try installing version 2019 and check if that opens the file? If the file opens there, then please reach out to the plugin manufacturer for the version that is compatible with the latest release.

 

Regards,

Srishti

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Community Beginner ,
Nov 06, 2019 Nov 06, 2019

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I try it and it doesn't work too now with 2019 
they said "Unable to read this file because an error occurred"

i really don't understand because yesterday i work on this with no problem since i have Catalina and updated Illustrator nothing work

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Adobe Employee ,
Nov 07, 2019 Nov 07, 2019

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Oh no! Could you please share a sample file with us? We can try opening it at our end. 

 

Regards!

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New Here ,
Nov 14, 2019 Nov 14, 2019

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Hi, I'm having the same problem.  I have an existing file that won't open in either 2020 or 2019.  

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Guest
Oct 27, 2021 Oct 27, 2021

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I am also in Windows and it's not working please share suggestions for Windows, not for only Mac,
Thank you very much.

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Adobe Employee ,
Nov 15, 2019 Nov 15, 2019

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Hi All,

 

Sorry to hear about this error. This has been reported by a few other users as well and we are still investigating this. Please try following these steps and let us know how it goes.

Go to System Preferences > Full Disk Access > Make sure the Checkbox in front of Illustrator is checked.

Plugin error while opening files.png

Once done, quit Illustrator and relaunch it again and you should be able to open the files.

 

 

Regards,

Srishti

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Community Beginner ,
Nov 20, 2019 Nov 20, 2019

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This worked for me! Tried a load of other solutions with no luck. Thanks

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New Here ,
Jan 06, 2020 Jan 06, 2020

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Do you have the steps for Windows 10? I'm having the same issue

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Community Beginner ,
Jan 06, 2020 Jan 06, 2020

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Sorry I'm on a Mac and have no knowledge of Windows 😞

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Guest
Jan 13, 2020 Jan 13, 2020

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This didn't work for me. Pls help.

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New Here ,
Feb 05, 2020 Feb 05, 2020

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Hi Srishti! Thank you so much! This did the trick! I too upgraded to Catalina a few days ago and had some Ai files not open in Ai with the message "Could not read the file because an error has occurred.". Was a bit scary but after following your tip to enable full disk access all is back to normal. Thanks!

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New Here ,
Apr 01, 2020 Apr 01, 2020

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This worked for me too! Many thanks!!!

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New Here ,
Jun 24, 2020 Jun 24, 2020

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Hi,

I've been having this issue with the latest CC illustrator and OS Catalina when trying to place any file into an empty project. When I go to look in the full disk access folder, I see photoshop and indesign but no Illustrator on the list!!! Please help. I was on chat with adobe support for 5 hours the other day and they failed to solve any issue for me (there are multiple).

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Community Beginner ,
Dec 01, 2019 Dec 01, 2019

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this worked thanks

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Guest
Jan 14, 2020 Jan 14, 2020

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I am also getting this error on Mac OS Mojave now. Everything was working fine until last night. What's going on?

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Guest
Jan 14, 2020 Jan 14, 2020

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Solved. This turned out to be corrupted linked PNGs for me. Once I identified the PNGs and replaced them, I was able to open the AI files and resume work.

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Guest
Oct 27, 2021 Oct 27, 2021

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I am also in Windows and it's not working please share suggestion Windows not for only Mac,
Thank you very much.

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New Here ,
Dec 08, 2021 Dec 08, 2021

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Same issue. I'm interested in the solution for PNGs that are saying unreadable by illustrator in Windows.

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Adobe Community Professional ,
Dec 08, 2021 Dec 08, 2021

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Open them in Photoshop and Save again. You might need to covert them to 8bit/Channel or whatever is wrong with them.

 

There are many flavours of PNG and Illustrator is not able to handle them all.

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Adobe Employee ,
Dec 31, 2021 Dec 31, 2021

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Hi @Volunteer5CC0,

 

Sorry about the trouble. Would it be possible for you to share those PNGs files that are unreadable in Illustrator? We are currently collecting such images to investigate and create a fix for it. Please share the download link here or via DM of those PNGs. That would be really helpful for us.

 

Thanks & Regards,

Anshul Saini 

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New Here ,
Oct 22, 2018 Oct 22, 2018

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After updating to the new Illustrator it opens with the following error: 

Screen Shot 2018-10-22 at 6.32.45 AM.png

Screen Shot 2018-10-22 at 6.34.22 AM.png

Once open I get an endless loading circle. 

Screen Shot 2018-10-22 at 6.35.01 AM.png

If I open a file it crashes and quits. 

Mac Pro (late 2013), 3.7 ghz, 64 gb ram

OSX 10.14

any help appreciated!

Ive tried uninstalling and reinstalling. Ive tried disabling the plugin (which makes illustrator crash). 

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Adobe Community Professional ,
Oct 22, 2018 Oct 22, 2018

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did you migrate the preferences when updating?

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New Here ,
Oct 22, 2018 Oct 22, 2018

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Not to my knowledge.

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