Salir
  • Comunidad global
    • Idioma:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티

Error- Localized resources files could not be loaded..... MAC | OS X Monterey I INTEL

Principiante de comunidad ,
Oct 24, 2022 Oct 24, 2022

Hi, after I unstalled the new illustrator version 27.0  I get this massage

"Localized resources files could not be loaded. Please reinstall this application to solve the problem."

when trying to start Illustrator I reinstalled 26.x  and now I get this error whinhin every illustrator installation,  I deleted illustartor cache | adobe illustrator prefs... and still get this massage for all 27,0 - 26.x versions , Is there anything else I could do? to fix it?

 

 

 

TEMAS
Error
5.4K
Traducir
Informe
Directrices de la comunidad
Sé amable y respetuoso, muestra títulos de crédito de la fuente de contenido original y busca duplicados antes de publicar. Más información
community guidelines

correct answers 1 respuesta correcta

Empleado de Adobe , Oct 28, 2022 Oct 28, 2022

Hi @ccn9693696,

 

We are sorry for the trouble. This could happen due to various reasons:

  • The installation is corrupted.
  • Installation location is not the default C: drive or Applications folder on Mac.
  • Drive name or username contains a special character.

 

Would you mind clean uninstalling the whole Creative Cloud apps using the Cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and reinstalling them from the Creative Cloud Desktop app (https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html

...
Traducir
Adobe
Empleado de Adobe ,
Oct 28, 2022 Oct 28, 2022

Hi @ccn9693696,

 

We are sorry for the trouble. This could happen due to various reasons:

  • The installation is corrupted.
  • Installation location is not the default C: drive or Applications folder on Mac.
  • Drive name or username contains a special character.

 

Would you mind clean uninstalling the whole Creative Cloud apps using the Cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and reinstalling them from the Creative Cloud Desktop app (https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html)?

 

Also, remove any residual Adobe folder & files from the following location:

 

Windows:

C:\Users\<username>\AppData\Roaming

C:\Users\<username>\AppData\Local

C:\Users\<username>\AppData\LocalLow

C:\Program Files\Adobe
C:\Program Files\Common Files\Adobe
C:\Program Files (x86)\Adobe
C:\Program Files (x86)\Common Files\Adobe
C:\ProgramData\Adobe

 

macOS:

  1. (Clear user library) Shift + CMD+ G [Go to Folder]~/Library
     - Delete folder:~/Library/Application Support/Adobe & any com.adobe files in the Application Support folder
     - Delete folder: ~/Library/Caches/Adobe & any com.adobe.plist files in the Caches folder
    - Delete folder: ~/Library/Preferences/Adobe & any com.adobe.plist files in the Preferences folder

  2. (Clear system library) Shift + CMD+ G [Go to Folder] /Library
     - Delete folder: /Library/Application Support/Adobe & any com.adobe files in the Application Support folder
     - Delete folder: ~/Library/Caches/Adobe & any com.adobe.plist files in the Caches folder
     - Delete folder: ~/Library/Preferences/Adobe & any com.adobe.plist files in the Preferences folder

  3.  Delete all Adobe Folders from Applications > Utilities

 

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

Anshul_Saini_0-1666994242543.png

 

Let us know how it goes. I will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

Traducir
Informe
Directrices de la comunidad
Sé amable y respetuoso, muestra títulos de crédito de la fuente de contenido original y busca duplicados antes de publicar. Más información
community guidelines
Principiante de comunidad ,
Nov 02, 2022 Nov 02, 2022

Hi Anshul, thank you very much for your respond on this topic - I tryed everythink finally I had to deinstall  and install the hole cc applications including creative cloud    - now its  working 🙂 - Thanks & Regards

Chris   

Traducir
Informe
Directrices de la comunidad
Sé amable y respetuoso, muestra títulos de crédito de la fuente de contenido original y busca duplicados antes de publicar. Más información
community guidelines
Empleado de Adobe ,
Nov 03, 2022 Nov 03, 2022
MÁS RECIENTES

Glad to hear that, @ccn9693696.

 

Please feel free to reach out if you run into any issues or queries in the future. We'd be happy to help.

 

Thanks,

Anshul Saini

Traducir
Informe
Directrices de la comunidad
Sé amable y respetuoso, muestra títulos de crédito de la fuente de contenido original y busca duplicados antes de publicar. Más información
community guidelines