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Hi, after I unstalled the new illustrator version 27.0 I get this massage
"Localized resources files could not be loaded. Please reinstall this application to solve the problem."
when trying to start Illustrator I reinstalled 26.x and now I get this error whinhin every illustrator installation, I deleted illustartor cache | adobe illustrator prefs... and still get this massage for all 27,0 - 26.x versions , Is there anything else I could do? to fix it?
Hi @ccn9693696,
We are sorry for the trouble. This could happen due to various reasons:
Would you mind clean uninstalling the whole Creative Cloud apps using the Cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and reinstalling them from the Creative Cloud Desktop app (https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html
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Hi @ccn9693696,
We are sorry for the trouble. This could happen due to various reasons:
Would you mind clean uninstalling the whole Creative Cloud apps using the Cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and reinstalling them from the Creative Cloud Desktop app (https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html)?
Also, remove any residual Adobe folder & files from the following location:
Windows:
C:\Users\<username>\AppData\Roaming
C:\Users\<username>\AppData\Local
C:\Users\<username>\AppData\LocalLow
C:\Program Files\Adobe
C:\Program Files\Common Files\Adobe
C:\Program Files (x86)\Adobe
C:\Program Files (x86)\Common Files\Adobe
C:\ProgramData\Adobe
macOS:
Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:
Let us know how it goes. I will be looking forward to your response.
Thanks & Regards,
Anshul Saini
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Hi Anshul, thank you very much for your respond on this topic - I tryed everythink finally I had to deinstall and install the hole cc applications including creative cloud - now its working 🙂 - Thanks & Regards
Chris
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Glad to hear that, @ccn9693696.
Please feel free to reach out if you run into any issues or queries in the future. We'd be happy to help.
Thanks,
Anshul Saini
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