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R
roas
Participant
January 26, 2024
Answered

Error on Illustrator

  • January 26, 2024
  • 3 replies
  • 1062 views

Hello everyone.

For a few weeks now, out of nowhere, my Adobe Illustrator 2024 has been having an issue with the cursor. When I'm working on a design and try to click to select an element, instead of selecting, it gets stuck to the cursor and drags the entire design or remains attached to the cursor until I click again. Also, since that day, the direct selection tool is not working for me. I can select it, and it shows the nodes in the design, but when I try to click on a node, instead of selecting as it normally does, the entire vector gets stuck to the cursor. I've tried various ways to solve it, including uninstalling and reinstalling AI. I've reset all AI settings, but nothing has worked. I haven't found anything similar on any internet forum. It's as if this problem is unique to me.

 

"I need an urgent solution as I have a lot of overdue work because I can't work like this. I have a MacBook Pro M1 Max."

    This topic has been closed for replies.
    Correct answer uesix

    It was the Magnet error.

    Illustrator is the only program causing issues with it. Solved it by another thread (turn off "snap windows by grabbing" in Magnet settings).

    3 replies

    U
    uesix
    Inspiring
    November 22, 2024

    Suffering the same Issue with a Macbook Pro 2019. Curser stuck on move tool as long as I keep GPU active. I CANNOT use Illustrator without GPU!

    Adobe waht are you donig?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    November 22, 2024
    @uesix  schrieb:

    Suffering the same Issue with a Macbook Pro 2019. Curser stuck on move tool as long as I keep GPU active. I CANNOT use Illustrator without GPU!

    Adobe waht are you donig?

     

    So with CPU it works?

     

    Something active in accessibility settings that makes the mouse click sticky?

    U
    uesixCorrect answer
    Inspiring
    November 22, 2024

    It was the Magnet error.

    Illustrator is the only program causing issues with it. Solved it by another thread (turn off "snap windows by grabbing" in Magnet settings).

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    January 26, 2024

    Hello @roas!

     

    I'm sorry to hear about the issues you're facing with Adobe Illustrator on your MacBook Pro. Let's try to troubleshoot the problem. Since the problem seems unique, we can attempt the following steps:

    • Safe Mode: Boot your MacBook Pro in Safe Mode and check if the issue persists. Safe Mode loads macOS with a minimal set of drivers and prevents third-party extensions from loading. This can help identify if any other software is causing conflicts with Illustrator.

    • Check for Other Software Conflicts: Certain third-party applications or utilities might interfere with Illustrator's normal behavior. Disable or uninstall any recently added applications and see if the problem persists.

    I hope one of these steps helps resolve the problem.

     

    Best,

    Anshul Saini

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