When I try to create a new file, the illustrator's side interface opens, but the canvas part remains the home screen, where the options for previous works are, create new file, open, start, learning, etc. When it opens normally, some windows are not displayed and instead of the color options, for example, there is a black square.
Does it get better when you disconnect from the internet?
No, same problem.
I'll try that, thanks!
Thanks for reaching out. This seems like a UI issue. Would you mind trying a couple of steps and seeing if that helps:
If this doesn't help, would you mind confirming the Illustrator version and sharing a screenshot of your system's specifications?
We'd be looking forward to your response.