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Error opening a new file in illustrator

New Here ,
Nov 06, 2022 Nov 06, 2022

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When I try to create a new file, the illustrator's side interface opens, but the canvas part remains the home screen, where the options for previous works are, create new file, open, start, learning, etc. When it opens normally, some windows are not displayed and instead of the color options, for example, there is a black square.Erro ilustrator.pngErro 2.png

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Bug , Performance

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Community Expert ,
Nov 06, 2022 Nov 06, 2022

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Does it get better when you disconnect from the internet?

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New Here ,
Nov 07, 2022 Nov 07, 2022

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No, same problem.

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Community Expert ,
Nov 07, 2022 Nov 07, 2022

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Then maybe it could be an idea to contact Customer Care. then can login to your system to check this out: https://helpx.adobe.com/contact.html 

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New Here ,
Nov 08, 2022 Nov 08, 2022

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I'll try that, thanks!

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Adobe Employee ,
Nov 16, 2022 Nov 16, 2022

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Hi @GABRIELA PATR26990917135i,

 

Thanks for reaching out. This seems like a UI issue. Would you mind trying a couple of steps and seeing if that helps:

 

If this doesn't help, would you mind confirming the Illustrator version and sharing a screenshot of your system's specifications?

 

We'd be looking forward to your response.

 

Thanks,

Anshul Saini

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