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Kathryn21943423old0
Participant
November 25, 2021
Answered

Error: "Update required - If you would like to install Illustrator, you must update your system."

  • November 25, 2021
  • 2 replies
  • 2487 views

Hey everyone, my laptop is completely up to date including all my creative cloud apps. Everytime I go to download/install Adobe Indesign this message pops up. It takes me to a help page but I am completely lost. If anyone has this similar problem or if anyone knows how to fix it please help!! I've already restarted my computer a few times too- did not work hahah.

Thanks guys!!

 

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This topic has been closed for replies.
Correct answer Laura Coyle.

Does your laptop meet the current system requirements for InDesign? Here's where you can check:

https://helpx.adobe.com/indesign/system-requirements.html

What about your other CC apps? are you getting that message when you try to install them - we may need more information about your system, (mac/PC, RAM, etc.) to be of help.

2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
November 27, 2021

Hi there,

 

Sorry about the trouble. Could you please confirm the OS build & its version? Also, please check if your machine meets the minimum requirements to run Illustrator 2022 or 2021, as asked by @Laura Coyle. and share screenshots of your system specification. That would be really helpful for us, and we can assist you accordingly.

 

We'll be looking forward to your response.

 

Regards,

Anshul Saini

    Laura Coyle.
    Community Expert
    Laura Coyle.Community ExpertCorrect answer
    Community Expert
    November 27, 2021

    Does your laptop meet the current system requirements for InDesign? Here's where you can check:

    https://helpx.adobe.com/indesign/system-requirements.html

    What about your other CC apps? are you getting that message when you try to install them - we may need more information about your system, (mac/PC, RAM, etc.) to be of help.

      K
      Kathryn21943423old0Author
      Participant
      November 27, 2021

      I think the issue is that I dont have enough space, I'm gonna try to work on that and see. Thank you for your help!!

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