Error report Illustrator

New Here ,
Mar 28, 2022 Mar 28, 2022

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Hi everybody, I cannot open Illustrator. I uninstalled the program, I did removed all Illustrator related folders manually but there is no result.

Thank you.

Zdenka

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Adobe Community Professional ,
Mar 28, 2022 Mar 28, 2022

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Did you run the Cleaner Tool between uninstall and reinstall?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Also: you can contact Customer Care to have them check it out: https://helpx.adobe.com/contact.html

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New Here ,
Mar 28, 2022 Mar 28, 2022

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It is showing also this message. Do I have to run the cleaner tool? I have a problem only with Illustrator, the other programs are just fine. Thank you for your help!

Zdenka2264105232cd_0-1648471267070.png

 

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