Error: the operation cannot complete because of unknown error [UKCO] & [EnNS] in Illustrator v27.3

[Lucy28570325pmsm]

I can't seem to use image trace in illustrator - I get the following message. "the operation cannot complete
because of unknown error (UKCO)" 

Does anyone have any idea, thanks in advance.

{Renamed by MOD}

[Ton Frederiks]

I don't have any other problems, so I would recommend this update. Remember, if it does not work for you, you can always go one big version back. Or leave the previous version installed. I still have 2022 installed next to 2023.

[Kerry Warnholtz]

Hi. I tried to use my Image Trace in the latest version, and the preset option only allowed one preset... auto tracing!  The only variations were in the 'Mode' field, i.e. black and white, colour, grayscale. For me, that is a gamechanger, as I draw alot of my work and vectorise my line drawings, and Sketched art was the perfect option, which all of a sudden there is no longer that option.

So I installed the previous version, however, now even though the old preset options are showing, when I click on 'Trace' (which only appears when I untick 'Preview'), nothing happens! There is no change to the raster file, and Preview becomes 'ticked' again. Can you please advise how I now get Image trace to work properly? Thank you.

[Kerry Warnholtz]

Hi, as I cannot edit my original comment, please disregard from 'So I installed the previous version', as I figured it out. However, the original question about the latest version not giving preset options still stands. Thank you.

[wraps + snaps]

thank god I'm not the only one who ran into problems with the new image trace - it's absolutely terrible...downright unusable. It automatically chooses what it thinks should be the right preset, and doesn't let you actually edit it the way you would've on your own previously. Image trace was fine before; now it's just frustrating & if you have an image with any white area it will just automatically blend it into a white background...then if you hit "ignore white" it'll remove the background and the white part of the image. really, really annoying.....

(screenshot is of 1. original image - "bc racing," 2. traced (no ignore white), 3. traced + ignore white) 

[Diarmaid]

I am just chiming in here. The latest version of Illustrator (27.4.1) is still broken. This is an unbelievable mess. Each iteration of the leading Adobe apps that designers have been using for decades are becoming flakier, more bloated and more needlessly glitchy. This is just appalling software as a service. 

I am genuinely baffled how this basic functionality passed Quality Assurance being so obviously broken.

Pathetic.

[Met1]

"baffled how this basic functionality passed Quality Assurance"

That's actually been moved from in-house to user...

[Georgie Letters]

I'll chime in too...I'm afraid to tell you @Anubhav Majumder & @Anshul_Saini that Image Trace is sadly still completely broken in 27.4.1. I'm getting this error message...

I've just had to revert back to 27.2 before it was fixed ...causing me headaches and delays on a couple of very time-sensitive projects!

It's crucial to my work - would appreciate it being sorted as a matter of priority please!

[Anshul_Saini]

Hi @Georgie Letters,

I understand that you are facing issues with Image Trace in Adobe Illustrator, even though you use the latest version (27.4.1). Several users have reported this, and we are currently investigating the issue.

Please share the images in which you are getting this error with me so I can check, and I will forward them to the product team for further investigation. Also, please confirm if you are on macOS Catalina.

I will be looking forward to your response.

Best,

Anshul

[Serdar Sisman]

Hi, I have encountered the same problem. I installed version 27.7, but at the same time, I also installed an older version, and I am experiencing the same issue. I am unable to work and can't do anything right now.

Mac - Ventura 13.4 - Intel version.

[Monika Gause]

Please tell us your hardware specifications.

Also: you could try and reset the preferences (which would of course erase all your settings)

[Serdar Sisman]

Hello,

I deleted all Adobe programs and installed the latest versions from the beginning. (Photoshop, Illustrator, InDesign, PremierPro) The problem still persists. I'm preparing a presentation and there are serious problems because I can't progress right now. Please I would be very happy if you could help.

Macbook Pro 16" - 2019 

2,3 GHz 8-Core Intel Core i9

AMD Radeon Pro 5500M 4 GB Intel UHD Graphics 630 1536 MB

16 GB 2667 MHz DDR4
300 GB Free space from 1 TB SSD
Ventura 13.4.1

[Monika Gause]

Thank you. 

So 16 GB of RAM is sufficient to run Illustrator, but also it's not a lot. 

Do you have issues with all files?

With launching Illustrator?

Or is it just one specific file?

[Anshul_Saini]

Hi @Serdar Sisman,

I'm sorry to hear that you're experiencing persistent issues despite reinstalling the latest versions of Adobe programs. In order to further investigate and provide you with a solution, I kindly request that you share a sample file/ image and a screen recording showcasing the problem step-by-step you're facing. This will help our team better understand the specific error you're encountering and assist in finding a resolution.

You can upload the sample file/image and screen recording to a cloud storage service like Google Drive or Dropbox and then share the download link with us. Once we have access to these files, we can analyze them and provide you with appropriate guidance.

Thank you for your cooperation, and we'll do our best to assist you in resolving this issue as quickly as possible.

Best,

Anshul Saini

[aa...]

Have been experiencing the same issues as outlined.
27.5 Update seems to have fixed things here.

Posting here for broader community information.