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O
Ognjen Topić
Participant
December 8, 2023
Question

Export box is greyed and I cannot export.

  • December 8, 2023
  • 2 replies
  • 219 views

Fully updated illustrator cannot export any files. I am on Mac Book Pro Sonoma 14.1.1 (23B81). This is what I get when i try to export a file. This just started to happen, I updated ai weeks ago and it was working fine and now out of nowhere I just get this grey box when I go to export as.

    This topic has been closed for replies.

    2 replies

    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    December 9, 2023

    At the present time most Creative Cloud programs are not fully compatible with Mac OS Sonoma. It sounds like your issues are related to that. If it is possible for you to do so try downgrading your computer to the latest version of Mac OS Ventura (13.6.2).

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    December 8, 2023

    Did you already reboot the computer? Reset the preferences?

    Exactly what are you doing when this happens?

    O
    Ognjen TopićAuthor
    Participant
    December 8, 2023
    Yea I rebooted and it works but then it will just go back to the greyed
    box. It seems like it’s arbitrary.
    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    December 8, 2023

    And you are using Save as? Export? Export for screens?

    When does this appear? Immediately?

    What's in the files?

    Are you connected to a VPN? What other apps are running?

     

    can you please be more precise?

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