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A
Anonymous
August 23, 2021
Answered

Exported Illustrator JPEG (.JPG) image file turns black when opened

  • August 23, 2021
  • 1 reply
  • 2141 views

When I export my work in Illustration as a JPG, the file then turns really dark when I open it. It looks normal for a second but then it turns almost black. This only happens when I save it as JPG. Any suggestions?

 

 

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This topic has been closed for replies.
Correct answer Anshul_Saini

Hi there,

 

Sorry to hear about this trouble. Some users have reported a similar issue. Are you using the Photos app to view the CMYK jpegs? Recently, there was a bug CMYK images turned black while viewing them in the Windows Photos app, but they looked fine in Paint or Windows Photo Viewer apps. If you are facing a similar issue, please try one of these workarounds until it gets fixed by the Microsoft Windows Product team:

  • Export images in RGB
  • If you want to export the images in the CMYK profile only, then uncheck the Embed ICC Profile option.
  • Open the images by default in the Windows Photo viewer app.

Let us know if you need any further assistance; we'd be happy to help.

 

Thanks & Regards,

Anshul Saini

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
August 23, 2021

Hi there,

 

Sorry to hear about this trouble. Some users have reported a similar issue. Are you using the Photos app to view the CMYK jpegs? Recently, there was a bug CMYK images turned black while viewing them in the Windows Photos app, but they looked fine in Paint or Windows Photo Viewer apps. If you are facing a similar issue, please try one of these workarounds until it gets fixed by the Microsoft Windows Product team:

  • Export images in RGB
  • If you want to export the images in the CMYK profile only, then uncheck the Embed ICC Profile option.
  • Open the images by default in the Windows Photo viewer app.

Let us know if you need any further assistance; we'd be happy to help.

 

Thanks & Regards,

Anshul Saini

    A
    Anonymous
    August 23, 2021

    Thank you! It's good to know it wasn't a problem on my computer or the Illustrator app.

    Thanks again!

    M
    M-L-M
    Participant
    October 14, 2021

    This also happens when saving a jpg from .psd in CMYK. The preview goes black. Jpgs saved in RGB preview as normal.

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